Woot Return Policy: Simplified

Woot is an online retailer known for its quirky humor and daily deals on everything from electronics to T-shirts to “Bags of Crap” (yep, that’s a real thing). But if you need to return something, their policy can feel a little confusing—so I broke it all down for you.

Whether you’re returning shoes that don’t fit or a gadget that arrived broken, this guide will walk you through Woot return policy step-by-step.

Woot Return Policy Overview

Here’s a quick look at the key details before we dive deeper:

How Woot Returns Work

You Have 30 Days to Decide

Most items can be returned within 30 days of delivery. That clock starts ticking when it hits your doorstep—not when you place the order.

If the item is not defective or damaged, Woot will deduct the return shipping from your refund unless your item qualifies for a free return.

Fast Refund Option

Some lucky orders qualify for something called a Fast Refund. That means your money starts heading back to your account within 1 business day after you drop the return off and the carrier scans it.

If your order doesn’t qualify for Fast Refund, the normal refund window is 3–5 business days after Woot receives your item.

Special Return Rules

Woot has some very specific rules for different types of products. Here’s what you need to know:

Apparel and Shoes

• You can return clothing or shoes if they don’t fit or you just changed your mind.
• The item must be new, unworn, and in its original packaging.
• No shipping costs will be deducted—returns are free for these.

However, if you resized or altered the item in any way, it’s no longer returnable.

Combined Orders (Mixed Items)

If you return both returnable and non-returnable items together, Woot might charge you shipping fees for the non-returnable ones. They’ll just deduct those from your total refund.

Some special handling or product fees might also apply, depending on what you’re returning.

Heavy or Bulky Items

These are things that ship via special carriers like CEVA, ABF, or Pilot. If you need to return one of these, there’s a flat $50 return fee—no matter what.

Food and Perishables

You can’t return food or other perishables. But Woot might still refund or replace them if there’s a problem. Just contact customer service.

Hazardous Materials

Items that are flammable, contain gas or glass, or are otherwise hazardous can’t be returned—unless they arrive damaged or defective.

Items that use fuel (like grills or lawn mowers) fall into this category. For help, you’ll need to go straight to the warranty provider.

Lithium Battery Items

These are a bit of a gray area. Woot won’t let you return them like regular items. Instead, email support@woot.com for help.

Bags of Crap

This is one of Woot’s trademark “mystery boxes.” The catch? No returns allowed. All sales are final.

How to Start a Return

You can do this in two ways:

Option 1: Self-Service Return

Available if:

• You placed the order within the last 30 days
• The item costs $20 or more
• The item arrived damaged, defective, or missing accessories

If all that checks out:

1. Visit the Stuff You Bought page
2. Select the item you want to return.
3. Print the return label and ship the package.

Self-service is NOT available for:

• Apparel orders
• Shirt.Woot orders
• Items shipped by freight carriers

Option 2: Contact Customer Service

If you don’t qualify for a self-service return, visit the Support Page to get help from a real person.

Damaged or Defective Products

If your product arrived broken or not working, Woot wants to hear from you—fast.

You can file a report within 30 days of delivery through their Support Page. You may need to send the item back.

Heads-up: If Woot inspects your return and finds that the item is not actually defective, they might:

• Charge a 15% restocking fee
• Not refund your original shipping fee

So be honest when reporting an issue.

Special Cases: Computers, Mattresses & More

Computers (Desktops, Laptops, Tablets)

If the item is:

• Misused by you
• Missing parts
• Or tampered with

…Woot may charge a higher restocking fee, depending on its condition.

Memory Foam Mattresses and Toppers

These big, vacuum-sealed items are too bulky to return.

If yours is defective or arrives damaged, customer service might be able to get you a replacement or refund—but you won’t be shipping it back.

Woot Warranties: What’s Covered and What’s Not

Not every product on Woot comes with a warranty—but when it does, here’s how to know what kind you’re dealing with and who to contact.

Where to Find Warranty Info

If a product has a warranty, you’ll find the details in the product listing, usually under a section called “Warranty.” This will tell you:

• If the warranty comes from Woot, a manufacturer, or a third party
• Who to contact for help

Important: A manufacturer or third-party warranty always overrides a Woot warranty. So if your product has a Samsung, LG, or random-brand-you’ve-never-heard-of warranty, Woot expects you to reach out to them first—not Woot.

If you’re not sure who to contact or the warranty info is missing, Woot’s customer service is there to help you out.

Woot.com LLC Limited Warranty

Woot’s own warranty (and yes, it’s truly limited) kicks in when there’s no manufacturer or third-party warranty available.

Here’s the quick version of what you get:

How to Use the Woot Warranty

1. Contact Woot Customer Service
2. If it qualifies, they’ll give you a special return number (RMA).
3. You’ll have to ship the item back—at your own cost.
4. The product must arrive at Woot in the same condition it was in when you got it.

If all goes well, they’ll either ship a replacement or give you a refund. And hey, they even promise to send “positive vibes” into the cosmos on your behalf—assuming you don’t harsh their mellow.

Legal Stuff (a.k.a. Fine Print)

Woot doesn’t guarantee the product will work for your particular purpose. They disclaim all implied warranties, unless your state says otherwise.

Some states don’t allow certain limits on warranties or damages, so your rights may vary depending on where you live.

Bottom line? Read the product details carefully, and if there’s a warranty listed—know who’s backing it and reach out to them first.

How to Contact Them for Help

Need assistance? Here’s how to reach Woot customer support:

1. Go to Woot’s Support Page
2. You’ll be guided through options to:
   • Report damaged items
   • Ask about returns
   • Request a refund

For lithium battery returns, email: support@woot.com

There’s no phone number listed, so stick to online support.

Pro Tips for Hassle-Free Woot Returns

Speaking as someone who’s returned their fair share of online buys, here are some smart moves:

• Check your calendar. That 30-day window flies by fast!
• Don’t rip the packaging. Keep boxes and tags until you’re sure you’re keeping the item.
• Use their label. Woot tracks the return this way and it makes refunds smoother.
• Be honest about damage. If it’s not defective and you say it is, you risk a fee.
• Save screenshots. If something arrives damaged, snap pics right away just in case.

Common Questions

Final Thoughts

Woot’s return policy isn’t super complicated, but there are a lot of little exceptions. As long as you keep the 30-day deadline in mind, save your packaging, and don’t return “Bags of Crap,” you should be just fine.

If you ever feel unsure, don’t guess—just reach out to their support team. Better safe than out-of-luck (or out-of-pocket).

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Woot website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Woot Customer Service directly is the best resource.