Dolls Kill Return Policy: A Simple Guide
Get all the details about Dolls Kill return policy, including free exchanges, return shipping fees, and international returns.
Understanding a store’s return policy helps you shop with confidence. If you’ve shopped at Dolls Kill and need to make a return or exchange, this article explains everything step by step. Let’s break down Dolls Kill return policy in simple terms!
Quick Overview of the Return Policy
- Return Window: Returns are accepted within 30 days of placing your order.
- Refund Method: All refunds are issued as gift cards sent to your email. These gift cards never expire.
- Eligible Items: Returns are only accepted for items that are:
- Unworn and unwashed.
- In their original packaging with tags still attached.
- Non-Refundable:
- Shipping fees.
- Items lost or stolen during transit.
- Final Sale Items: Items ending in
.98and Obsession Boxes cannot be returned or exchanged.
| Category | Details |
| Return Window | Returns are accepted within 30 days of placing your order. |
| Refund Method | All returns are issued as gift cards sent to the email address on the original order; gift cards never expire. |
| Eligible Items | Items must be unworn, unwashed, and have their original packaging and tags. |
| Non-Refundables | Shipping fees are non-refundable. |
| Final Sale Items | Products ending in .98 and Obsession Boxes are final sale and cannot be returned or exchanged. |
| Processing Time | Returns can take up to 7 business days to process once delivered to the facility. |
| Ineligible Returns | Any items returned that are not eligible will be discarded, and the gift card amount will be adjusted accordingly. |
| United States Returns | Two return options: – Boxless drop-off at a nearby location (QR code provided via email, no printing or packing required). – UPS drop-off with shipping label and packing slip provided via email (return shipping fee: $3.99). |
| United Kingdom Returns | Return via Royal Mail (label and packing slip provided via email; £11.99 return shipping fee deducted). |
| Rest of World Returns | Customer is responsible for return shipping costs and obtaining a tracking number. |
| Exchanges | Direct exchanges are free; new orders ship with 4–7 day standard shipping. |
| Contact Support | Customer service is available via the contact form on the Dolls Kill website. |
Return Conditions
Before starting your return, make sure your items meet these conditions:
- Items must not show signs of use.
- Keep the original packaging and tags intact.
- Items not eligible for returns will be discarded, and the refund amount will be adjusted.
How to Start a Return
Dolls Kill makes the return process simple with its online returns portal. Follow these steps:
- Visit the Returns Portal: Go to Dolls Kill Returns Portal
- Fill the Order number and Email ID as shown in the below screenshot.
- Select Your Return Method: Depending on your location, Dolls Kill provides different return methods.
Return Options for the United States
If you’re in the continental US (including all 50 states and DC), you have two convenient options:
- Drop Off at a Boxless Location:
- Dolls Kill emails you a QR code.
- Take the QR code to a drop-off location—no need to pack the item yourself!
- Drop Off at UPS:
- Dolls Kill emails you a UPS shipping label and packing slip.
- Print the label and slip, pack your items, and drop the package at a UPS location.
- Cost: A $3.99 return shipping fee is deducted from your refund amount.
- Direct Exchanges: These are free.
Return Options for the United Kingdom
Shoppers in the UK can return items using Royal Mail:
- Dolls Kill emails you a Royal Mail shipping label and packing slip.
- Print the label, pack your items, and drop them off at any Royal Mail location.
- Cost: An £11.99 shipping fee is deducted from your refund amount.
Return Process for International Shoppers
For customers outside the US and UK:
- You are responsible for return shipping costs.
- Steps:
- Visit the returns portal and start your return.Print the packing slip and include it in your package.Choose a shipping carrier to send your package to the following address:
8115 St Andrews Ave
San Diego, CA 92154, USA - Ensure you get a tracking number for your shipment.
Exchanges
Dolls Kill offers free direct exchanges. Here’s how it works:
- Once your return package is on its way back, Dolls Kill will place a new order for the item you want.
- You’ll get an email confirmation for your new order.
- Exchange orders ship with standard shipping (4–7 business days).
Processing Time
- It can take up to 7 business days to process your return once it arrives at the Dolls Kill facility.
- Refunds are issued as gift cards to the email address associated with the original order.
If you have any more questions about the returns, you can visit thel return policy on their website.
FAQs
Key Tips for Smooth Returns
- Double-check eligibility: Ensure your items meet all return conditions before starting the process.
- Save tracking info: Keep the return tracking number for your records.
- Act quickly: Start the return process within 30 days of ordering.
Dolls Kill return policy is straightforward, but following the guidelines ensures a hassle-free experience. Whether you’re returning from the US, UK, or anywhere else, the process is designed to be as smooth as possible.
