Neiman Marcus Return Policy: Simplified
Shopping at Neiman Marcus is an enjoyable experience, but what if you need to return something? Don’t worry! Neiman Marcus has a clear and fair return policy to make the process simple. Let’s break it down step by step, so it’s easy to understand.
Quick Overview of the Neiman Marcus Return Policy
- Return Window: 30 days from the receipt date (14 days for CHANEL products).
- Condition of Items: Items must be unworn, undamaged, saleable, and have original tags and packaging.
- Refund Method: Refunds go to the original payment method.
- Non-Returnable Items: Altered apparel, special orders, personalized items, cloth face masks, perishable goods, and final sale items.
- Processing Time: Returns take 10–14 days to process.
Step-by-Step Guide to Returning Items
1. General Rules for Returns
- Items must be in their original condition:
- Unworn
- Undamaged
- Saleable
- Keep all original tags and packaging.
- Neiman Marcus will inspect all returned items to check their condition.
2. Special Rules for Certain Products
- CHANEL Products: Must be returned within 14 days.
- Precious Jewelry: Call 1-800-908-1185 for assistance.
How to Return Items
Neiman Marcus offers several options to return items. Choose the one that suits you best.
Returning by Mail
- Start Your Return Online: Visit the returns page and enter the order number and email address as shown in the screenshot below
- Items eligible for free return shipping:
- Must be returned within 15 days of delivery.
- A return fee of $9.95 applies for:
- Clearance items
- Items returned after 15 days
- Items marked “Return Fees Apply”
- Pack your items securely and include:
- A copy of your receipt.
- Address for returns:
Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211 - For assistance, call 1-888-888-4757.
Returning in Store
- Bring the item to any Neiman Marcus store with your receipt (for in-store purchases), or the return slip (for online purchases).
- Returns must be made within 30 days of delivery.
Note: Neiman Marcus stores cannot process returns for items bought at Bergdorf Goodman, Last Call, or Horchow.
Gift Returns
- Start the return online using the order number.
- Refunds are issued as a Merchandise Credit Gift Card.
- Gift cards can be used at Neiman Marcus, Horchow, Last Call, and Bergdorf Goodman.
- For gifts worth over $2,000, the recipient gets a check instead of a gift card.
Special Cases
International Returns
- Visit the Global Returns page for details.
Large or Heavy Items
- A pickup or restocking fee may apply for oversized products.
Hazardous Materials
- Items like aerosols and alcohol-based products (e.g., nail polish remover) can only be returned via ground shipping due to transportation restrictions.
Adjustments for Price Reductions
- If your item’s price drops within 10 days of purchase, you can request a price adjustment.
ShopRunner Returns
- ShopRunner members enjoy free returns within 30 days of receipt.
- Exclusions: Altered, personalized, final sale, and perishable items.
Processing Time for Refunds
- It takes 10–14 days to process a return once Neiman Marcus receives it.
- Refunds are credited to the original payment method.
Contact Us
If you have questions or need help with your return, Neiman Marcus offers several convenient ways to reach their customer service team:
Call
- Phone Number: 1-888-888-4757
- Availability: 7 days a week, from 6 AM to Midnight Central Time.
Text
- Text Number: 972-476-1801
- Get quick assistance through text messaging, available any time.
- Email Us: Prefer writing? Send your queries via email and receive responses straight to your inbox.
Neiman Marcus’ dedicated customer service team is here to make your return process as smooth as possible. Choose the option that works best for you!
If you have any more questions about the returns, you can visit Neiman Marcus return policy on their website.
FAQs About Neiman Marcus Return Policy
Key Points to Remember
- Always check the return window and item condition requirements.
- Keep your receipt or order number handy.
- Use the returns page for online and mail returns.
- Remember, some items like altered apparel, personalized products, and final sale items are not eligible for returns.
By following these guidelines, you can easily handle Neiman Marcus returns. They’re committed to making the process as smooth as possible, ensuring that you’re satisfied with your shopping experience!
