Garage Return Policy: Simplified

Garage is a fashion-forward brand loved for its laid-back, trendy clothing. But let’s face it—sometimes what looks perfect online just doesn’t work in person. Whether the fit is off, the color isn’t right, or you’ve simply changed your mind, knowing how to return or exchange items the right way can save you a lot of time and hassle.

That’s why I’ve broken down Garage return policy in the simplest way possible. Just exactly what you need to know to get your money back (or a new size) fast.

Quick Return Policy Overview

Here’s a handy table with the key return facts:

What Can You Return?

Garage accepts most returns—but there are a few basic rules.

You can return:

• Items bought in the last 30 days
• Items that are unworn, unused, and unwashed
• Products with original tags still attached
• Shoes, only if in original condition, including the protective film (if there was one)

You can’t return:

• Earrings
• Any item marked “Final Sale” (check the product name or sale section)
• Gift cards or e-gift cards

If your item doesn’t meet all those conditions, it won’t be eligible for a refund or exchange.

How to Return Items to Garage

You’ve got two options: mail or store. But the method you choose depends on how you originally bought the item.

Option 1: Return by Mail (Online Orders Only)

Garage offers free returns by mail for all eligible online purchases. Here’s how to do it:

Step 1: Find Your Order

• Log into your Garage account and go to “Order History” and find your order.
• If you checked out as a guest, fill out the return form here: Garage Tracking. The screenshot of the form shared below

Step 2: Print Your Prepaid Label

• Click “Print Return Label” after selecting the order
• The return label is auto-filled with your info

Step 3: Pack and Ship

• Use the original packaging if you still have it
• Attach the label securely
• Drop the package off at any UPS location

Important: If you’re returning items from more than one order, each order must have its own label and package.

Step 4: Wait for Your Refund

• Garage will process the return within 10 business days
• You’ll get an email confirmation
• Then, it takes about 3 to 5 business days for your bank to show the refund

Option 2: Return In-Store

For both in-store and online purchases, you can return items at any Garage store.

Just bring:

• The item(s) in original condition
• Your receipt or order invoice

In-store returns can’t be mailed, and mail returns can’t include in-store purchases. Keep that in mind!

Can I Exchange Items?

Yes—but only in-store.

• Exchanges are not available by mail or phone
• Bring your item, in original condition, to a Garage store
• You’ll need your receipt or invoice
• Garage and Dynamite stores process exchanges separately, so you can’t swap one for the other

If you lost your proof of purchase, you won’t be able to exchange.

How Refunds Work

Garage refunds the same way you paid—simple as that.

For Returns by Mail

• Processed within 10 business days
• You’ll be refunded to the original payment method
• Shipping charges (and taxes on them) are not refunded

Refund Timelines by Payment Method:

Returning a Gift from Garage?

Here’s how refunds work for gifts:

If You’re the Gift Recipient:

• You’ll be refunded with a Garage gift card, not back to the sender’s credit card
• You can’t exchange or get an instant refund

If You’re the Gift Sender:

• You can request a refund to your original payment method
• Just return the item by mail or in-store (either you or the recipient can do it)

Got a Defective Item?

Garage will take care of you if your item is damaged or has an issue.

You can either:

1. Bring it in-store for a refund
2. Email: customerservice@garageclothing.com
   Include:
   • A photo of the defect
   • Your order number

They’ll let you know how to return it or dispose of it.

Got a security tag left on your item? Don’t try to remove it yourself—contact customer service.

What If You Paid with Klarna?

If you used Klarna to pay for your order, here’s what you need to know:

• If you return the item, the amount you owe Klarna will be reduced.
• Already paid for it? You’ll get a refund to your original payment method.
• Klarna handles refunds automatically once Garage processes your return.

For more info, you can also visit Garage’s Klarna Help Page.

What If Your Order Arrived in Multiple Shipments?

Sometimes Garage ships one order in multiple packages. If that happens:

• Wait until your full order arrives before sending anything back.
• You’ll get only one prepaid return label per order.
• Use that one label to return everything together in one package.
• Do not request extra labels—UPS won’t accept duplicates.

Already returned part of your order? No problem—you can bring the rest to any Garage store to return in person.

How to Contact Garage for Help

Still stuck or have a weird situation? Reach out directly:

• Customer Service Hours:
  • Monday to Friday: 9:00 a.m. to 12:00 a.m. EST
  • Saturday and Sunday: 9:00 a.m. to 9:00 p.m. EST
• Call: 1-888-342-7243
• Email: customerservice@garageclothing.com
• Website: Contact Page

Pro Tips for Hassle-Free Returns

Here’s what I’ve learned (the hard way) from years of returns:

• Use the original packaging if you still have it—it makes returns smoother.
• Don’t toss your receipt. Keep it until you’re 100% sure you love your purchase.
• Check sale items. If it says “Final Sale” in the name, it’s yours for good.
• Return items early. Don’t cut it close to the 30-day limit.
• Mail each order separately. One label = one package. Always.

If you have any more questions about the returns, you can visit Garage clothing return policy on their website.

Common Questions

Final Thoughts

Garage’s return policy is actually very fair—as long as you follow the 30-day window and keep your items in original condition. Hopefully, this guide makes it easier for you to return or exchange with confidence.

Happy shopping—and stress-free returning!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Garage website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Garage Customer Service directly is the best resource.