Modlily Return Policy: Simplified

Modlily is an online fashion retailer offering trendy and affordable clothing, especially for women. If something doesn’t work out with your order, Modlily does allow returns—but there are a few rules you’ll want to know before you send anything back.

This article walks you through everything you need to know about Modlily return policy, step by step. Whether you’re exchanging a size or sending back something that didn’t meet your expectations, this guide will help you return items smoothly.

Modlily Return Policy Overview

Here’s a snapshot of Modlily’s return rules:

What’s Returnable (And What’s Not)

Items You Can Return

You can return or exchange any item within 30 days of delivery if it meets these conditions:

• It’s in original condition: no damage, no stains, no signs of wear.
• Swimsuits must still have hygiene liners attached.
• The item hasn’t already been returned or exchanged before. Modlily only allows one return or exchange per item.

Items You Can’t Return

Some items are considered final sale and are non-returnable. These include:

• Beach blankets
• Swimming rings
• Sunglasses
• Jewelry
• Hair accessories
• Anything marked “No returns or exchanges” on the product page

Tip: Always check the product page before buying. If you see a “no return” label, that item is final sale.

Exchanges: One Free Swap Per Order

If the size, color, or even the item didn’t work out, you get one free exchange per order. You can choose a different:

• Size
• Color
• Or a different item of equal or lesser value

But remember: Exchanged items can’t be returned or exchanged again. So double-check your new pick before submitting the request.

Return Shipping Costs

This part is important. Here’s how Modlily handles return shipping:

• You pay the return shipping cost if you’re getting a refund.
• If you use Modlily’s return label, the fee is deducted from your refund or paid upfront if exchanging.
• The fee starts at $10.99, depending on how many items and how heavy the return is.
• If you want to avoid that fee, Modlily offers free returns if you accept store credit instead. The credit never expires.

My Tip: If you shop often at Modlily, go with store credit—it’s free and quick!

How to Start a Return (Step-by-Step)

Whether you’re logged into your account or checked out as a guest, Modlily gives you several ways to return your item:

For Registered Users:

1. You can start your return by visiting the return portal.
2. Enter the Order Number and email to process your return. The screenshot of the page shared below

3. You can also , Go to My Orders and click on the order you want to return.
4. Follow the Instructions: Once you find your order, click on the return option and follow the step-by-step instructions to get a return label or return address.
5. Pack the Items: Carefully pack the items you want to return. Modlily recommends using a shipping mailer bag instead of a cardboard box to avoid processing delays.
6. Ship the Package: Print out the return label and drop off the package at your local post office. If you’re using your own shipping method, choose an insured and trackable service to avoid any problems.

For Guest Users:

1. Visit the Order Lookup page.
2. Enter your email and order info to access your order. The screenshot of the Order Lookup Page shared below

3. Follow the return instructions.

Once you’re in, you can choose one of the following:

• Get a return label from Modlily
• Use your own shipping method
• Get a QR code to use at a Happy Returns Return Bar (no printer or box needed)

Returning via Happy Returns

Modlily partners with Happy Returns, which lets you return your items:

• Box-free
• Printer-free
• At a Return Bar near you (there are hundreds across the U.S.)

Once you drop off the return:

• Refunds are processed instantly
• No waiting for your package to be shipped and received

Nice Bonus: This is the fastest return option if you live near a Return Bar!

Refunds: How and When You’ll Get It

Here’s how Modlily processes refunds:

Refunds are issued within 7 business days after Modlily receives and inspects your item.

With the Modlily Wallet, you can either:

• Use the money for future orders
• Withdraw it to PayPal or your bank

How to Contact Modlily for Help

Having trouble with your return? Modlily has several ways you can reach out:

Response Time: Email or tickets are usually answered within 1 business day. Live chat is quicker for urgent help.

Pro Tips for Hassle-Free Returns

Speaking as a savvy online shopper, here are a few insider tips to help you avoid return headaches:

1. Stick to One Return per Item: Once you exchange it, you’re done. You can’t return an exchanged item again.
2. Use a Shipping Mailer Bag: Avoid cardboard boxes—Modlily prefers soft packaging to reduce errors and delays.
3. Double-Check Your Package: If you send back the wrong item, or a non-Modlily item, you won’t get it back or refunded.
4. Choose Happy Returns If Possible: It’s fast, safe, and skips the printer hassle.
5. Go for Store Credit If You’re a Frequent Shopper: It’s free to return this way and much quicker.

Common Questions

Final Thoughts

Modlily’s return policy is pretty reasonable if you understand the key rules. You have 30 days to decide, one free exchange per order, and some flexibility with how you return items—especially if you use Happy Returns. Just make sure to read the fine print on each item page and stick to the return instructions.

Got a Modlily return story or question? Feel free to leave it in the comments below!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Modlily website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Modlily Customer Service directly is the best resource.