Mango Return Policy: Simplified

When shopping at Mango, it’s important to understand the return policy. Whether you’re unsatisfied with your purchase or simply changed your mind, knowing how to return items can save you time and hassle.

This guide will walk you through Mango return policy in simple terms, making it easy to understand and follow. Lets get started.

Overview of Mango Return Policy

Return Period: 30 days from the dispatch date; 14 days for CAPSULE collection items.
Return Methods: Free returns at USPS, in-store, or by mail (postage costs may apply).
Conditions for Return: Items must be in original condition with tags attached; personalized and hygiene items cannot be returned.
Refunds: Processed within 48 hours of receiving the return; the timeline may vary depending on the return method.

Return Timeframe and exceptions

Return Period:

30 Days: Most items can be returned within 30 days from the day your order is dispatched (not from when you receive it).
14 Days: Items from the CAPSULE collection must be returned within 14 days from the dispatch date.

Exceptions:

Original Condition: Items must be unworn, unwashed, and with all tags attached.
Hygiene Products: Lingerie, underwear, and swimwear cannot be returned if the protective seal is broken.
Personalized Items: Any items that have been personalized or altered cannot be returned.
Cosmetics and Fragrances: Must be returned in their original, unopened packaging.
Gift Cards: Non-returnable and cannot be exchanged for cash.

How to Return Items

Mango provides several convenient options for returning items. You can choose the method that best suits your needs:

Free Return at USPS Locations

Returning your Mango items through USPS is easy and free. Just follow these steps:

Online Return Request:
- Go to the Mango website and complete the online request for your return. Fill up your email Id and Order number as shown in the screenshot below.
- After submitting your request, you will receive a confirmation email with instructions.

Download the Return Form (if needed):
- If you can’t find the return form that came with your order or didn’t receive one, you can download it from your order details in “My Purchases.”
Prepare Your Parcel:
- Pack the items you wish to return or exchange along with the return form that came with your order.
- For Size Exchanges: Indicate the new size you require next to each item on the form.
- For Returns: Indicate the reason for the return. Your feedback helps Mango improve their products.
Deliver Your Parcel to USPS:
- Take your prepared parcel to the nearest USPS location within 10 working days of your return request.
- Drop it off at the USPS office, and they will handle the rest!

Important Notes:

This free return service is not available for orders placed at Mango Outlet or through the iPad in Mango stores.

Free Return In-Store

Find a Store: You can return items to any Mango store near you.
Pack Your Items: Make sure the items are in their original condition with all tags attached.
Bring the Return Form: Take the return form that came with your order to any Mango store.
Present the Barcode (if needed): If you don’t have the return form, you can use the barcode from your mobile phone instead.
Return the Items: Hand the items and return form to a store associate for processing.

Returns by Mail (Postage Costs May Apply)

Prepare Your Parcel: Pack the items you want to return along with the return form.
Indicate Changes: If you’re exchanging for a different size, indicate the new size on the form.
Attach Return Label: Use the return label provided with your order. If you can’t find it, send the parcel to the address provided:
- MANGO RETURNS – C/O Carbel Easton One, 1520 Van Buren Rd, Easton, PA 18045.
Postage Costs: You will be responsible for the postage costs for returns by mail

Refunds

After you return your items, Mango will process your refund. Here’s how it works:

Method of Refund: Refunds are made using the same payment method you used to purchase the item.
In-Store Refunds: This is the quickest way to get your refund. In some cases, it can take up to 48 hours (on working days) for the refund to be processed.
Returns by Mail: If you return items by mail, it may take up to 6 working days for the package to reach Mango’s warehouse. Once it arrives, they will process the refund within 48 hours. You’ll receive an email once the refund is issued.
Bank Processing Time: After Mango processes your refund, it can take 3 to 12 working days for the money to appear in your account, depending on your bank.

Exchanging Items

Exchanging an item at Mango is simple:

In-Store Exchange: You can go to any Mango store to exchange an item. Just bring the item and the purchase receipt. You can use the barcode from your phone if you don’t have the receipt.
Mail Exchanges: If you want to exchange an item by mail, you’ll need to first return the item and then place a new order.

Price Adjustments

Sometimes, after you buy something, the price might go down. Here’s what Mango does in that case:

One-Time Adjustment: If the price of an item you bought goes down within 14 days of your purchase, you can ask for a refund of the difference. This refund will be given using the same payment method you used to make the purchase.
First Mark Down Only: This price adjustment only applies to the first time the price is reduced. It does not apply to promotional sales, which are temporary.

If you have any more questions about the returns and exchange, you can visit Mango return policy on their website.

FAQs

How can I exchange or return an online purchase?

You have 30 days from the dispatch date to return or exchange online purchases. You can return items via USPS, in-store, or by mail.

Can I return personalized items?

No, personalized or altered items cannot be returned as they are made specifically for you.

How long does it take to get a refund?

Refunds are processed within 48 hours once Mango receives and checks your returned items. The refund will appear in your account within 3 to 12 working days, depending on your bank.

Can I return items from the CAPSULE collection after 14 days?

No, items from the CAPSULE collection must be returned within 14 days of the dispatch date.

What if I don’t have the return form?

If you lost your return form, you can download a new one from your account under “My Purchases.”

Are there any items that cannot be returned?

Yes, items like lingerie, swimwear, personalized products, and opened cosmetics cannot be returned.

How can I request a price adjustment?

You can request a price adjustment within 14 days of purchase if the item’s price goes down. This is only for the first markdown and excludes promotional sale prices.

Can I return a gift card?

No, gift cards are non-returnable and cannot be exchanged for cash.

What should I do if I receive a defective item?

If you receive a defective item, contact Mango’s customer service immediately for a replacement or refund.

Can I return sale items?

Yes, but sale items are not eligible for price adjustments if their price drops further after your purchase.

Final Tips

Keep Your Receipts: Always save your receipts and return forms until the return process is complete.
Check the Dates: Make sure to return items within the allowed timeframe to avoid any issues.
Contact Mango: If you have any questions or need assistance, don’t hesitate to contact Mango’s customer service.

By understanding Mango return policy, you can shop with confidence, knowing that returning items is a straightforward and hassle-free process. Whether you’re returning in-store, by mail, or through USPS, following these steps will ensure a smooth experience.

Mango Return Policy: Simplified