Ann Taylor Return Policy: Simplified

Ann Taylor is a popular fashion destination for women who want timeless style and professional polish. But what happens if something doesn’t fit or feel right after your purchase? Whether you shop online or in-store, understanding their return policy will help you shop with more confidence.

Here’s a simple, complete guide of Ann Taylor return Policy— all based directly on their official return policy.

Ann Taylor Return Policy Overview

Returning Items: How It Works

In-Store Returns

If you bought your item online or in-store, you can return it to any Ann Taylor location — except LOFT, LOFT Outlet, or Ann Taylor Factory stores. That’s important. Those stores do not process Ann Taylor returns.

Bring:

• Your unworn, unwashed, or defective item
• Your proof of purchase (order confirmation email or eReceipt)

If you have everything, the store can refund the price you paid or help you exchange it on the spot.

What if it’s been more than 30 days?
You’ll still get a refund, but only for the item’s current selling price — and only as merchandise credit or in-store exchange.

Mail-In Returns

You have two mail-in options:

OPTION 1: Use Ann Taylor’s Prepaid Return Label

Start at: returns.narvar.com/anntaylor/returns

Steps:

1. Start a return by visiting the returns portal.
2. Enter the Order Number and Email to process your return. The screenshot of the returns portal shared below

3. Choose “Ship it back to us”
4. Follow the steps to generate your return label and invoice
5. Pack your items with the invoice
6. Affix the return label
7. Drop it at a UPS or USPS location (check the carrier on your label)

Note: Ann Taylor will deduct $8.95 from your refund if you use their label.

OPTION 2: Return On Your Own

Prefer to ship it yourself? Here’s what to do:

1. Go through the online return steps to generate the return invoice
2. Pack your items with the invoice
3. Pay postage at your preferred shipping service (UPS, USPS, FedEx, etc.)
4. Send it to:

Ann Taylor Online Store  
1901 East State Road 240  
Greencastle, IN 46135

Expect slower refunds if you don’t use their online return process.

Quick Exchanges by Phone

Need the same item in a different size or color?

Use the Ann Taylor Quick Exchange Service:

• Call 1-800-342-5266
• They’ll place a new order and charge your card — but shipping is free
• You’ll still need to return the original item by mail or in-store

How Refunds Work at Ann Taylor

Once your return is received and processed — either in-store or by mail — your refund will be issued based on the original payment method and your return situation. Here’s how it breaks down:

Refunds with Proof of Purchase (Returned Within 30 Days)

If you return your item within 30 days and have your proof of purchase, you’ll get:

• A full refund for the price you paid
• Refund issued to your original form of payment (if returned by mail)
• Or you can choose a merchandise exchange if you’re returning in-store

Refunds After 30 Days (With Proof of Purchase)

If it’s been more than 30 days, but you still have proof of purchase:

• You’ll be refunded at the item’s current selling price
• Refund will come as a merchandise credit (email e-gift certificate for online returns)
• Or you can choose an exchange in-store only

Gift Returns

If you return a gift within 30 days:

• You’ll receive an Online E-Gift Certificate for the amount paid by the sender
• This is only if you have proof of the gift transaction (like a gift receipt)

Note: Gift receipts cannot be emailed. They are only available as printed copies.

No Proof of Purchase?

You can still return the item, but here’s what to expect:

• Refund is based on the current selling price at the time of return
• You’ll receive a merchandise credit only — no cash or card refund
• If the item is marked Final Sale, it can’t be returned or exchanged — even with tags

What Counts as Proof of Purchase?

Ann Taylor accepts:

• Original receipts
• Printed eReceipts
• Emailed order confirmations (on phone/tablet)

Refund Timing

• For online returns, once your package is received and processed, your refund will be issued based on the return type you used
• If you used Ann Taylor’s prepaid label, $8.95 will be deducted from your total refund
• You’ll receive an email confirmation once your return is completed

💡 Tip: Using the online return portal ensures the fastest processing and refund time. Mailing back your item without using the portal can cause significant delays.

Final Sale Means No Returns

Some items can’t be returned no matter what:

• Items marked “Final Sale” in the product description
• Any item without proof of purchase that is currently Final Sale

Tip: Before you buy, check the product page for those two little words: Final Sale.

What If You’re Returning a Gift?

Gift returns follow a slightly different path:

• Must be returned within 30 days
• You’ll get an Online E-Gift Certificate for the original amount paid
• Gift receipts must be printed (they can’t be emailed)

International Returns

If you ordered from outside the U.S.:

• Returns must be made by mail (not in-store)
• Return must arrive within 30 days of purchase
• Start by contacting:
  clientservices@anntaylor.com
  1-614-534-2755

Ann Taylor (via Borderfree) will refund:

• Item price
• Original duties and taxes
• In the same currency and exchange rate as the purchase

But shipping charges are not refunded.

Pro Tips for Hassle-Free Returns

Even seasoned shoppers run into surprises. Here are a few pro tips to make your return smoother:

1. Don’t remove the tags until you’re sure!
   Worn or washed items can’t be returned.
2. Watch that 30-day clock.
   The return window starts from the purchase date, not delivery date.
3. Always keep your order confirmation email.
   It’s your best proof of purchase — don’t delete it until you’re sure you’re keeping the item.
4. Avoid Final Sale items if you’re unsure.
   You won’t be able to return or exchange them, even with tags and receipts.
5. Use the online return tool for faster refunds.
   If you skip it and mail your return manually, the refund may take much longer.

How to Contact Ann Taylor for Help

Need support with a return, refund, or exchange?

Here are your options:

• Phone (U.S.): 1-800-342-5266
• Phone (International): 1-614-534-2755
• Live Chat (Mon–Fri 8am–10pm, Sat–Sun 10am–9pm EST): Chat here
• Text: Send the keyword “START”

Common Questions

Final Thoughts

Ann Taylor offers a pretty flexible return policy — 30 days for most items, in-store or by mail. Just keep your proof of purchase and steer clear of Final Sale pieces if you might change your mind.

If you follow the steps and know your options, returning to Ann Taylor is simple and straightforward. Whether you’re exchanging a blouse or sending back a pair of heels, I hope this guide makes the process easier.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Ann Taylor website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Ann Taylor Customer Service directly is the best resource.