6pm Return Policy: A Simple Guide
Returning shoes or clothes to 6pm? Read this full breakdown of the 6pm return policy before you ship anything back!
6pm.com is a popular online retailer known for offering great discounts on brand-name shoes, clothing, and accessories. But when it comes to returns, things work a little differently here compared to big-name stores.
If you’re wondering how returns work at 6pm or what you need to be careful about, you’re in the right place. I’ve gone through their 6pm return policy and broken everything down into a simplified way so you can shop (and return) with confidence.
6pm Return Policy Overview
Here’s a quick snapshot of the most important return rules:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | Within 30 days from the purchase date |
| Condition of Items | Unworn, unused, in original packaging |
| Return Shipping Cost | Not free — return shipping is deducted from refund |
| Return Method | Must use the return label provided by 6pm |
| Exchanges | Not offered |
| Final Sale Items | Not returnable |
| Refund Processing time | May take up to 30 days for inspection and processing |
How Long Do You Have to Return an Item?
You have 30 days from the date your order ships to return something to 6pm. This means it doesn’t go by when the item arrives at your door, but when 6pm sends it out.
Returned items must arrive at their warehouse before the 30-day window ends. If it gets there late, they won’t accept the return, and you won’t get your money back.
Important: If you’re close to the 30-day cutoff, don’t wait—ship it back right away.
What Can You Return?
To be accepted for a refund, the item must be:
- In brand-new condition
- Unworn and unused
- In its original packaging
This includes shoe boxes, tags, and anything else that came with the item.
If you’ve worn it outside or damaged the box, 6pm won’t take it back. They’re pretty strict about this.
What Items Are Non-Returnable?
6pm marks certain items as “Final Sale.” These are not eligible for return under any circumstances. So, if you’re buying something that’s a Final Sale item, be sure you’re ready to keep it.
How to Return Something to 6pm (Step-by-Step)
Returning an item is pretty straightforward. Here’s how to do it:
Step 1: Log In to Your 6pm Account
Go to 6pm.com and log into your account.
Step 2: Find Your Order
Click on “My Account” and locate the order that contains the item you want to return.
Step 3: Start a Return
Click “Initiate Return” next to the item. If it’s eligible for return, 6pm will guide you through the process and issue a return label.
Step 4: Pack It Up Carefully
Place the item and its original packaging into a sturdy shipping box. Don’t just slap the label on a shoebox—use a proper shipping box to protect it.
Step 5: Ship It
Print the prepaid return label provided by 6pm and drop the package off at the carrier mentioned in the instructions — USPS, UPS, or FedEx.
Before you ship, double-check everything:
- Remove old labels from the box.
- Seal it securely with clear packing tape.
- Attach the new return label.
Important: If your item is damaged, defective, or not what you ordered, don’t ship it just yet.
Instead, contact customer support first — either by calling 1-888-676-2660 or emailing cs@6pm.com.
They’ll help resolve the issue before you return anything.
Heads-up: The cost of return shipping will be deducted from your refund, so it’s not free.
Damaged, Defective, or Wrong
If your item is damaged, defective, or not what you ordered, you can call at 1-888-676-2660 or email cs@6pm.com before starting your return. They’ll help you sort it out before you send anything back.
Exchange
Exchanges are not currently available at this time. However, the company is pleased to offer extended returns for customer convenience.
If a customer wishes to return an item beyond the standard 30-day return window, they are advised to call or chat with the Customer Service team to discuss their options. Customers are responsible for any return shipping fees.
Once a return is processed, the customer will receive a refund for the original purchase price of the returned item, credited back to the original payment method. Outbound shipping charges are non-refundable.
All merchandise must be unworn and in the same condition as when received. Some items are shipped with attached security tags. Merchandise returned without the original security tag or with a damaged tag may not be eligible for a refund.
Refunds
Refund Processing Time:
Once your return is received at our fulfillment center, it may take up to 30 days for inspection and processing. In certain cases, processing may take longer.
Refund Issuance:
Once your qualifying return is approved, 6pm will issue your refund. The time it takes for the refund to appear in your account depends on your payment method:
- Debit or Credit Cards: Up to 10 business days
- International Cards: Up to 30 business days
- 6pm Gift Cards: Up to 24 hours
Important Note:
To ensure your return is properly processed and your refund is issued without delay, you must complete the full return process. This includes logging into your 6pm account to obtain a return confirmation number before mailing your return. We recommend keeping your confirmation email for your records.
Need Assistance?
If you require help with your return or refund, please contact the 6pm Customer Loyalty team at 1.888.676.2660 or via email.
How to Contact Them for Help
Need help with a return or have questions about your order? Here’s how to get in touch with 6pm:
Phone
- Toll-free: 1-888-676-2660
- Hours: 6am to 8pm PST, 7 days a week
Live Chat
- Available on their website during regular customer service hours.
- You can email them directly at cs@6pm.com
Pro Tips for Hassle-Free Returns
Here are a few smart shopper tips that can save you time (and money):
- Open packages right away. The return clock starts ticking from the ship date, not when it lands at your door.
- Don’t throw out the shoebox! That counts as part of the original packaging. If it’s damaged or missing, you might not get your refund.
- Always use the 6pm return label. If you send it back using a different method, your return may not be accepted.
- Double-check before buying Final Sale items. Once you order them, they’re yours for good.
- Watch your return timeline. If your item is close to that 30-day mark, return it right away to avoid missing the window.
Common Questions
Final Thoughts
6pm offers great deals, but their return policy is stricter than some other retailers. You have 30 days from the ship date to get your items back in pristine condition—no scuffs, no missing tags, no worn soles.
The biggest thing to remember? Returns aren’t free, so only buy what you’re pretty sure you’ll keep. But if something doesn’t work out, now you know exactly how to return it smoothly.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official 6pm website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting 6pm Customer Service directly is the best resource.
