WLMOUSE Return Policy: Simplified

WLMOUSE is known for its lightweight, performance-focused gaming mice loved by gamers around the world. But what if you need to return one? Maybe it’s not what you expected, or you ran into a problem.

Whatever the reason, I’ve broken down WLMOUSE return policy into plain, simple terms so you know exactly what to expect.

WLMOUSE Return Policy Overview

Here’s a snapshot of the most important details:

What Condition Must the Item Be In?

To be accepted for a return:

• The item must be unused.
• It should be in the exact condition you received it.
• You must return it in the original packaging.
• If it arrived in plastic sealing, don’t open it.

Returns that show signs of use, scratches, or damage will be rejected. They’ll inspect your return before issuing a refund, so don’t try to sneak in a used mouse.

Also, include everything that came with the item: manuals, accessories, cables—everything.

Are There Any Items You Can’t Return?

Yes. WLMOUSE will not accept returns on customized products. If you ordered something made just for you, it’s yours to keep—no returns or refunds.

You’re right—thank you for catching that! Let’s fix that now. Here’s the missing section, added in the same clear and helpful tone as the rest of the article:

How to Return a Product to WLMOUSE

Returning a product to WLMOUSE is a simple process, but you need to follow a few important steps to make sure everything goes smoothly:

Step-by-Step Return Instructions

1. Check the Return Window
   • Make sure you’re still within the 7-day return period from the day your order was delivered (based on tracking info).
2. Inspect the Item
   • The product must be unused, undamaged, and still in its original packaging (plastic seal intact if it came sealed).
   • Include all parts: accessories, manuals, and cables.
3. Take Photos or Videos (Recommended)
   • Before you ship it back, take a few clear photos of the product and packaging. This helps protect you in case anything goes wrong during transit.
4. Email WLMOUSE Support
   • Send a message to support@wlmouse.com with:
     • Your order number
     • Reason for the return
     • Photos or videos (if needed)
   • They will provide instructions and the return shipping address.
5. Pack and Ship the Product
   • Use strong packaging to avoid damage.
   • Choose a trackable shipping method—this is very important since WLMOUSE is not responsible for lost packages.
   • You will need to pay for return shipping out of pocket.
6. Wait for Confirmation
   • Once WLMOUSE receives your return, they’ll inspect it to make sure it meets all return conditions.
7. Refund Issued
   • If approved, you’ll receive your refund in your original payment method:
     • PayPal: Usually within a few hours
     • Credit card: Up to 7 working days

Return Shipping

• Return shipping costs are your responsibility.
• Shipping and customs fees are non-refundable.
• If you’re exchanging something, you’ll still pay to send it back.

This is important to factor in before requesting a return or exchange.

Can You Get a Refund?

Yes—but only if:

• Your return is within 7 days of delivery.
• The item is unused and meets all return conditions.

You can also get a refund if:

1. You cancel your order before it ships.
2. WLMOUSE approves your request for other valid reasons.

How Long Do Refunds Take?

Refunds are processed after they receive and inspect the item. Here’s how long it may take:

• PayPal: Usually within a few hours.
• Credit card: Up to 7 working days, depending on your bank.

Be aware:

• Your bank may charge transaction fees for refunds.
• Currency exchange rates might cause small differences between what you paid and what you get back.
• WLMOUSE isn’t responsible for any of these banking-related issues.

What If Your Product Is Defective?

Good news: All WLMOUSE products come with a 1-year limited warranty.

Within 14 Days:

If it’s defective within the first 14 days, you get a free replacement.

After 30 Days:

You still qualify for a free replacement, but you’ll need to pay the shipping cost.

To make a warranty claim, keep your original purchase receipt or invoice. The warranty only applies to the original buyer and isn’t transferable.

Warranty Exclusions: What’s Not Covered

WLMOUSE won’t cover:

• Damage from dropping, water, or misuse
• Disassembly or unauthorized repairs
• Commercial use or modification
• Damage during return shipping
• Use by kids under 18 without supervision
• Natural disasters or power issues
• Any improper use that ignores the user guide

If you return something broken because of misuse or damage, they won’t refund or replace it.

Exchanges: Can You Swap Products?

Yes—if your item is unused and not customized.

Here’s how it works:

• Contact support and let them know you want to exchange.
• You’ll pay to ship the item back.
• The new item will be sent once they receive and approve the return.
• If the new item costs more, you pay the difference.

Make sure the item you want to exchange for is available on wlmouse.com.

How to Contact Them for Help

Got a question or ready to start a return?

Just email them:

• support@wlmouse.com
• service@wlmouse.com

Include your order number and explain your issue clearly. If you’re returning an item, ask them for the return address.

Common Questions

Final Thoughts

WLMOUSE keeps its return policy short and to the point: 7 days, unused, original condition. There are no free returns, and customized items can’t be sent back. But if your item is faulty, their warranty offers solid coverage—especially in the first 14 days.

My advice? Unbox carefully, test quickly (if it doesn’t void the seal), and keep your receipt safe. And if you’re unsure, reach out to their support—they’re responsive and happy to help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official WLMOUSE website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting WLMOUSE Customer Service directly is the best resource.