WLMOUSE Return Policy: Simplified

Welcome to our detailed guide on WLMOUSE return policy . Here, we will break down everything you need to know about returning products, getting refunds, and making exchanges. Let’s get started!

WLMOUSE Return Policy Overview

WLMOUSE offers a 7-day return policy. This means you have 7 days from the date you receive your item to return it. This date is confirmed by the shipping tracking record. If more than 7 days have passed since you received your item, you unfortunately cannot return it.

• 7-Day Return Period: You must return the item within 7 days of receiving it.
• Condition of Items: The item must be unused and in the same condition as when you received it.
• Original Packaging: The item should be in its original packaging. If it was sealed in plastic, it should remain sealed.

How to Return an Item

Returning an item to WLMOUSE is simple. Follow these steps:

1. Check the Condition: Make sure the item is unused and in the same condition as when you received it. It should be in its original packaging.
2. Contact Support: Email support@wlmouse.com with your order number and the reason for the return.
3. Pack the Item: Carefully pack the item to avoid any damage during shipping.
4. Ship the Item: You are responsible for paying the shipping costs to return the item.

Non-Returnable Items:

• Customized Products: These cannot be returned.

Shipping Costs for Returns

When returning an item, you need to pay for the shipping costs. Here’s what you should know:

• Non-Refundable Shipping Costs: The cost of shipping and customs fees are non-refundable.
• Receipt: You will get a receipt for the return shipping costs once we receive the item.

Warranty and Exchanges

1-Year Limited Warranty

All WLMOUSE products come with a 1-year limited warranty. This means if your product has a problem within one year, you might be eligible for a repair or replacement.

How to Claim Warranty Service:

1. Keep the Original Receipt: You need the original sales receipt or invoice as proof of purchase.
2. Contact Support: Email support@wlmouse.com for assistance.

Warranty Exclusions:

The warranty does not cover:

• Damage from Misuse: Such as accidents, improper use, or unauthorized modifications.
• Improper Maintenance: Not following the instructions in the user guide.
• Acts of Nature: Damage from weather conditions like lightning or floods.

Exchanges:

• Contact Support: For exchanges, email support@wlmouse.com.
• Condition: The item must be unused and in its original condition.
• Shipping Costs: You will need to pay for the shipping costs to return the item for exchange.

Refund Policy

• Credit Card: Refunds can take up to 7 working days, depending on your bank.
• PayPal: Refunds usually arrive within a few hours.

Important Notes:

• Currency Exchange Rates: The refunded amount may differ due to fluctuating exchange rates.
• Bank Fees: Your bank may deduct transaction fees from your refund.

Steps if Refund is Delayed:

1. Check Your Bank Account: Make sure the refund hasn’t been credited yet.
2. Contact Your Credit Card Company: There might be a processing delay.
3. Reach Out to Your Bank: They may require additional processing time.

If you have followed these steps and still haven’t received your refund, contact support@wlmouse.com.

How to Get Support

For any questions or issues, you can easily get in touch with WLMOUSE:

• Email: Send an email to support@wlmouse.com or service@wlmouse.com.

If you have any more questions about the returns, you can visit WLMOUSE return policy on their website.

FAQs

This guide has covered all the important details about the WLMOUSE return policy. Remember to always check the condition of your items, keep all original packaging, and contact support if you have any questions.

Happy shopping!