Tiffany Return Policy: A Comprehensive Guide
Unsure about returning a Tiffany purchase? This guide breaks down Tiffany return policy in clear, easy-to-understand language.
Tiffany & Co. is a world-famous luxury jeweler known for its elegant blue boxes and timeless pieces. Whether you shopped in-store or online, you might wonder what happens if your purchase doesn’t quite work out. Here’s a full breakdown of the Tiffany return policy—explained clearly and simply.
Quick Overview of Tiffany’s Return Policy
| Feature | Details |
|---|---|
| Return Window | Within 30 days of purchase |
| Condition | Must be in perfect saleable condition with original packaging and receipt |
| Free Returns | Yes, complimentary return shipping is available |
| Non-Returnable Items | Engraved/personalized items, some limited editions, items without receipt |
| Refund Method | Original form of payment (restrictions apply for gifts and large purchases) |
| International Returns | Returns only accepted in the country of original purchase |
How Tiffany Return Policy Works
Tiffany accepts returns and exchanges within 30 days of purchase, as long as you have the original sales receipt and the product is in perfect, saleable condition. The rules are slightly different depending on what you bought and how much it cost.
Return Rules Based on Purchase Type
- Items under $75,000: Eligible for refund or exchange within 30 days.
- Items $75,000 and up: Exchange only within 30 days. No refunds.
Packaging Is Important
Tiffany wants everything back in its original form. That means:
- Include the jewelry boxes, pouches, and all original packaging.
- Fragrance must still have its seal stickers intact.
- Watches must be returned with the same number of links as when purchased, and the warranty card included.
If any part is missing, your return may be denied.
What You Can’t Return
Some things are just final sale. Tiffany won’t take these items back:
- Engraved, etched, embossed, or otherwise personalized items
- Altered pieces
- Limited edition or collaboration merchandise (some items may be ineligible)
- Anything returned without a receipt
- Fragrance with broken seals or signs of use
How to Return a Tiffany Purchase
You’ve got a few easy options, whether you bought your item online or in-store.
1. Return by Mail (Free Shipping)
Tiffany makes it simple with free UPS returns. Here’s how to do it:
- Go to Tiffany’s returns portal. Enter the required details to request a return. Screenshot of Tiffany & Co. Returns Portal shared below
- Print a prepaid return shipping label
- Complete the return slip and include it in your package
- Drop off the item at any UPS location
OR schedule a UPS at-home pickup
Tip: Be sure to pack everything (boxes, pouches, tags) neatly to avoid delays.
2. Return at a Tiffany Store
Prefer a face-to-face return? Visit any Tiffany & Co. store in the U.S. Bring:
- Your item
- The original receipt
- Your original form of payment (especially for refunds)
To find the nearest store, use the Tiffany store locator.
3. Need Help? Call Client Advisors
Tiffany’s customer care team can walk you through the return process, help you print a label, or answer any questions (more on that below).
How Refunds Are Handled
Refunds depend on how you paid and whether you were the original buyer.
For Online or Phone Orders
- Refunds go back to the original card used.
- Gift recipients don’t get a refund. Instead, they receive:
- An exchange, or
- A non-refundable merchandise credit usable online, in stores, or through client advisors.
For In-Store Purchases
- Cash purchases over $200: Refunded by mail check
- Check purchases: Refunded by mail check, but only if Tiffany has received the funds
- Credit/debit cards: Refunded to the same card
- Gifts: Same rule—exchange or store credit only
Important: Tiffany will not issue any refund without a receipt.
What About Exchanges?
You can exchange an item the same way you return it. Tiffany offers complimentary shipping for exchanges too.
Options:
- Visit the returns portal on their website
- Use the UPS return label (same as with returns)
- Visit a Tiffany store with your item and receipt
- Contact customer service for help
Just remember: Items must be in perfect condition and returned within 30 days.
Lost Your Receipt? Here’s What Happens
No receipt = no refund.
You may still be able to exchange your item or get merchandise credit, but only if the item is in saleable condition and within 30 days.
- Print a return label from Tiffany’s website, fill out the return slip, and drop off your package at a UPS location. You can also schedule a pickup from your home.
- Contact Support: If you need help, you can contact Tiffany’s client advisors, who can assist you with the return process.
International Returns
Tiffany & Co.’s return policy requires that returns and exchanges be made in the original country of purchase.
- Original Country: You must return the item in the same country where you bought it.
- No Cross-Border Returns: Returns or exchanges cannot be made in a different country.
This policy applies to both in-store and online purchases. So, if you bought a piece while traveling abroad, you’ll need to return or exchange it in that same country.
How to Contact Tiffany for Help
Got questions? Need help returning or exchanging? Tiffany’s client care team is easy to reach.
Phone Support
Call: 800 843 3269
Hours (Eastern Time):
- Monday–Friday: 8:00 AM – 10:00 PM
- Saturday: 9:00 AM – 9:00 PM
- Sunday: 10:00 AM – 9:00 PM
Common Questions
Here are some frequently asked questions about Tiffany and Co return policy:
Pro Tips for Hassle-Free Tiffany Returns
As a return policy geek (yes, that’s a thing), here are a few expert tips to keep your return process smooth:
- Open carefully: Don’t toss that Tiffany pouch or box. You’ll need all original packaging for a return.
- Skip engraving until you’re sure: Want your initials on it? Wait until you’re 100% certain you’re keeping it.
- Use the UPS return label: It’s free and the easiest way to return from home.
- Store your receipt safely: It’s the golden ticket for any refund or exchange.
- Return early: Don’t wait until day 29. Give yourself time in case there are any issues.
Final Thoughts
Tiffany’s return policy is pretty straightforward: 30 days, perfect condition, and bring the receipt. With free shipping and in-store options, they’ve made it fairly easy to change your mind—as long as you don’t engrave it first. Whether you’re returning a gift or a splurge purchase, knowing these rules ahead of time can save you a lot of hassle.
Got questions or need help navigating the process? Just reach out to Tiffany’s client advisors—they’re happy to help.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Tiffany’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Tiffany’s Customer Service directly is the best resource.
