Tiffany Return Policy: A Comprehensive Guide

Tiffany & Co. is a world-famous luxury jeweler known for its elegant blue boxes and timeless pieces. Whether you shopped in-store or online, you might wonder what happens if your purchase doesn’t quite work out. Here’s a full breakdown of the Tiffany return policy explained clearly and simply.

Quick Overview of Tiffany’s Return Policy

How Tiffany Return Policy Works

Tiffany accepts returns and exchanges within 30 days of purchase, as long as you have the original sales receipt and the product is in perfect, saleable condition. The rules are slightly different depending on what you bought and how much it cost.

Return Rules Based on Purchase Type

• Items under $75,000: Eligible for refund or exchange within 30 days.
• Items $75,000 and up: Exchange only within 30 days. No refunds.

Packaging Is Important

Tiffany wants everything back in its original form. That means:

• Include the jewelry boxes, pouches, and all original packaging.
• Fragrance must still have its seal stickers intact.
• Watches must be returned with the same number of links as when purchased, and the warranty card included.

If any part is missing, your return may be denied.

What You Can’t Return

Some things are just final sale. Tiffany won’t take these items back:

• Engraved, etched, embossed, or otherwise personalized items
• Altered pieces
• Limited edition or collaboration merchandise (some items may be ineligible)
• Anything returned without a receipt
• Fragrance with broken seals or signs of use

How to Return a Tiffany Purchase

You’ve got a few easy options, whether you bought your item online or in-store.

1. Return by Mail (Free Shipping)

Tiffany makes it simple with free UPS returns. Here’s how to do it:

1. Go to Tiffany’s returns portal.
2. Enter the required details to request a return. Screenshot of Tiffany & Co. Returns Portal shared below

3. Print a prepaid return shipping label
4. Complete the return slip and include it in your package
5. Drop off the item at any UPS location
   OR schedule a UPS at-home pickup

Tip: Be sure to pack everything (boxes, pouches, tags) neatly to avoid delays.

2. Return at a Tiffany Store

Prefer a face-to-face return? Visit any Tiffany & Co. store in the U.S. Bring:

• Your item
• The original receipt
• Your original form of payment (especially for refunds)

To find the nearest store, use the Tiffany store locator.

3. Need Help? Call Client Advisors

Tiffany’s customer care team can walk you through the return process, help you print a label, or answer any questions (more on that below).

How Refunds Are Handled

Refunds depend on how you paid and whether you were the original buyer.

For Online or Phone Orders

• Refunds go back to the original cardholder’s account.
• If it was a gift, the recipient can only get an exchange or a non-refundable merchandise credit (usable in stores, online, or through client advisors).

For In-Store Purchases

• Refunds go back to the original payment method.
• Cash purchases over $200: Refunded via mail check.
• Check payments: Refunded by company check after funds are cleared.
• Credit/debit cards: Refunded to the same card
• Gifts: Same rule – exchange or store credit only

Important: Tiffany & Co. does not issue refunds without a sales receipt.

Perfect — here’s how it would look as a standalone FAQ near the end of the article:

I Received a Tiffany Gift – Can I Get a Refund?

No. Tiffany does not issue refunds for gifts.

If you received a Tiffany gift, you are only eligible for an exchange or a non‑refundable merchandise credit. This credit can be used:

• Online at www.tiffany.com
• At any Tiffany & Co. U.S. store
• Through Tiffany’s client advisors

You’ll also need the sales receipt (usually included with the gift) and the item must be in perfect saleable condition with all original packaging.

What About Exchanges?

You can exchange an item the same way you return it. Tiffany offers complimentary shipping for exchanges too.

Options:

• Visit the returns portal on their website
• Print a return label and ship via UPS.
• Schedule a pickup.
• Or exchange in-store with your receipt.

Just remember: If you’re exchanging, bring your original packaging and paperwork. It speeds things up a lot. Items must be in perfect condition and returned within 30 days.

Can You Return Without a Receipt?

No. Tiffany & Co. requires a sales receipt for all returns and exchanges.

• Refunds are not issued without a receipt.
• Exchanges or merchandise credits are also not available without a receipt.
• Items must also be in perfect saleable condition and returned within 30 days.
• Fragrances must remain in their original packaging with water seal stickers intact.
• Personalized, engraved, or altered items cannot be returned or exchanged, even with a receipt.

In short: No receipt, no return, no exchange.

International Returns

Tiffany & Co.’s return policy requires that returns and exchanges be made in the original country of purchase.

• Original Country: You must return the item in the same country where you bought it.
• No Cross-Border Returns: Returns or exchanges cannot be made in a different country.

This policy applies to both in-store and online purchases. So, if you bought a piece while traveling abroad, you’ll need to return or exchange it in that same country.

How to Contact Tiffany for Help

Got questions? Need help returning or exchanging? Tiffany’s client care team is easy to reach.

• Call: 800-843-3269
• Book an Appointment: Use their online booking system.
• Customer Care Hours (EST):
  • Monday–Friday: 8 AM–10 PM
  • Saturday: 9 AM–9 PM
  • Sunday: 10 AM–9 PM

Common Questions

Here are some frequently asked questions about Tiffany return policy:

Pro Tips for Hassle-Free Tiffany Returns

Here are a few tips to keep your return process smooth:

1. Open carefully: Don’t toss that Tiffany pouch or box. You’ll need all original packaging for a return.
2. Skip engraving until you’re sure: Want your initials on it? Wait until you’re 100% certain you’re keeping it.
3. Use the UPS return label: It’s free and the easiest way to return from home.
4. Store your receipt safely: It’s the golden ticket for any refund or exchange.
5. Return early: Don’t wait until day 29. Give yourself time in case there are any issues.

Final Thoughts

Tiffany’s return policy is pretty straightforward: 30 days, perfect condition, and bring the receipt. With free shipping and in-store options, they’ve made it fairly easy to change your mind as long as you don’t engrave it first. Whether you’re returning a gift or a splurge purchase, knowing these rules ahead of time can save you a lot of hassle.

Got questions or need help navigating the process? Just reach out to Tiffany’s client advisors they’re happy to help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Tiffany’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Tiffany’s Customer Service directly is the best resource.