Simple and Dainty Return Policy: Simplified

When shopping for beautiful, dainty jewelry, it’s nice to know what to do if you need to return or exchange something. This article will help you understand the Simple and Dainty Return Policy in an easy way. Whether you ordered from the US or internationally, we’ll cover all the details in this step-by-step guide.

Key Points of the Simple and Dainty Return Policy

• Return Window: 45 days from the order date.
• Return Shipping: Free for store credit in the US, $5 for refunds. International orders pay for return shipping.
• Eligibility: Jewelry must be unworn and in its original packaging.
• Exclusions: Personalized or final sale items cannot be returned.
• Exchange Policy: Free for exchanges of the same item in a different size or color.
• Processing Time: 1-2 weeks after the package is received.

Understanding the Return Policy

Simple and Dainty offers a clear and fair return policy for customers who may not be happy with their purchase. Let’s break it down so you know exactly what to expect.

1. Return Options for US Orders

If you live in the US and want to return your jewelry, you have two main options:

• Store Credit: If you choose store credit, the return is free, and you get a prepaid label to send your item back.
• Refund: If you want a refund to your original payment method, you can also get a prepaid label, but $5 will be deducted from your refund to cover shipping costs.

For both options, your jewelry must meet these conditions:

• The jewelry must be unworn and without any signs of use like perfume or scents.
• You need to include all original packaging.
• Personalized jewelry or items marked as final sale cannot be returned.

Once you start your return, you need to send your jewelry back within 30 days. Processing takes about 1-2 weeks after they receive the package, and you’ll get an email once it’s done.

2. Return Options for International Orders

For international customers, the process is similar, but you’ll need to handle shipping on your own. You can still choose between:

• Store Credit: You’ll get store credit for future purchases.
• Refund: You can get a refund to the original payment method.

However, you are responsible for paying to ship the package back to Simple and Dainty.

Exchange Policy

If you want to exchange your jewelry for another size or color, Simple and Dainty makes it easy. Here’s how it works:

• Free Exchanges: You can exchange for the same item in a different size or color for free.
• Store Credit for Different Items: If you want to get a completely different item, you’ll need to return your current jewelry for store credit.

Keep in mind that exchanges are only available for US orders. International customers will need to follow the return process instead.

Conditions for Returns and Exchanges

To ensure your return or exchange goes smoothly, the jewelry you send back must meet these important conditions:

• The jewelry must be unworn and have no visible signs of use.
• You must include all original packaging like the box or pouch.
• Personalized jewelry and final sale items cannot be returned or exchanged.

How to Start a Return or Exchange

To make the process as easy as possible, Simple and Dainty provides a special online tool where you can start your return or exchange:

1. Visit the return portal on their website.
2. Enter your order details and Zip or postal Code as shown in the below screenshot. Follow the prompts.

3. Choose whether you want to return your item for store credit, a refund, or an exchange (for US orders).
4. Print your prepaid shipping label (US customers), or arrange your shipping if you are outside the US.

Once your package is received, you’ll get an email confirming your return or exchange is complete.

Contact Us

If you have any more questions about returns or exchanges, you can easily reach out to Simple and Dainty’s customer service:

• Email: support@simpleanddainty.com
• Contact Form: You can fill out the contact form on their website for quick assistance.

FAQs

Here are some common questions about Simple and Dainty return policy to help you further:

Wrapping Up

Simple and Dainty return policy is designed to make the process smooth and stress-free. Whether you need to return or exchange your jewelry, they provide clear options for US and international customers alike.

Remember to act within 45 days, keep your jewelry unworn, and follow the simple steps to ensure a hassle-free return or exchange process.

Happy Shopping!