Petco Return Policy: Simplified

Shopping for your pets at Petco can be a great experience, but sometimes you might need to return something. Understanding Petco return policy is important so you know what to do if you are not satisfied with your purchase.

This guide will explain Petco return policy in very simple terms that are easy to understand.

Overview of Petco Return Policy

Petco has a pretty simple return policy. If you’re not 100% happy with your purchase, you can return it. Here are the basic rules:

• Time Frame: You have 60 days to return items.
• Method: You can return items to a Petco store or by mail.
• Refund Type: Returns within 30 days get a full refund to the original payment method. Returns between 31-60 days get a refund as store credit.

Ways to Return Your Petco.com (Online) purchase

1. Return to a Store (It’s Free!)

Returning items to a Petco store is easy and free. Follow these simple steps to return your petco.com order:

Prepare Your Return

• Time Frame: Return within 30 days for a full refund. If you return after 30 days but within 60 days, you’ll get store credit.

• Gather Your Proof of Purchase: You need one of the following to process your return in-store:
  • Store Return Receipt: Print it at home or have it ready on your smartphone.
  • Purchase Confirmation Email: Print it at home or have it ready on your smartphone.
  • New Self-Serve Returns Platform: Use the return portal for making your returns. Mention the order number and Email ID and follow the instructions as shown in the screenshot below. Bring the return confirmation to the store.

Restrictions: Remember, prescription medicine and pharmacy products cannot be returned in-store or by mail.

Go to the Store

• Visit the Store: Bring your items and proof of purchase to the nearest Petco or Unleashed by Petco store.
  • Store Hours: Make sure the store is open by checking the hours on the Petco website.

Process Your Return

• Show Your Proof of Purchase: When you reach the register, show your Store Return Receipt, Purchase Confirmation Email, or the confirmation from the self-serve Returns platform.
  • Store Return Receipt: Found in your Order History on the Petco website or app.
    • Website: Log into your Petco account, go to “Order History,” and select “View Details” for the order you want to return.
    • App: Go to “My Orders” to view your receipt.
• Valid Identification: Bring a valid government-issued ID for verification. Petco will scan your ID to prevent abuse, and your information will be shared with fraud prevention vendors.
• Receive Your Refund:
  • Within 30 Days: Get a full refund to your original payment method.
  • 31-60 Days: Get a refund as store credit.
  • No Receipt or After 60 Days: Not eligible for return or exchange.
• Special Cases:
  • PayPal Orders: Items bought online with PayPal can be returned to any Petco store with proof of purchase within 30 days for a refund to the card of your choice or exchanged. Returns made 31-60 days after shipment will receive a refund as store credit.
  • Corporate Check: If funds are not available at the store, Petco will issue a corporate check.

Important Notes

• Limiting Returns: Petco reserves the right to limit returns regardless of receipt.
• Personalized Items: These cannot be returned.
• Privacy Policy: For details on how your information is collected, used, and shared, visit Petco’s Privacy Policy.

By following these steps, you can easily return your Petco.com purchases to any Petco or Unleashed by Petco store.

2. Return by Mail

If you prefer, you can return items by mail. Here’s how:

• Start Your Return: Visit the Petco returns protal. Enter your order number and email ID as shown in the screenshot below

• Select Items: Choose the items you want to return and the quantities.
• Reason for Return: Tell Petco why you are returning the items.
• Print Label: Select the “Ship it Back” option, print the shipping label, and pack your items.
• Refund Process: Once Petco gets your return, they will process your refund within 10 days. Returns within 30 days get a full refund to the original payment method, and returns between 31-60 days get store credit.

Important Details

• Shipping Charges: These are not refundable.
• Prescription Items: Prescription medicine and pharmacy products cannot be returned in-store or by mail. If there is an issue with your prescription order, contact Customer Care at 1-877-738-6742.
• Live Animals: Freshwater fish can be returned to the store within 30 days with a receipt. Saltwater fish cannot be returned.
• Pet Services: If you’re not happy with any pet services (like grooming), you can get a full refund.

Special Return Policies

Prescription Food Products

• Time Frame: Return within 30 days for a full refund. Returns between 31-60 days get store credit.

Returning Live Aquatics

Returning live aquatics like fish, invertebrates, and plants from Petco has specific guidelines to ensure their health and safety. Here’s what you need to know:

Guarantee

Petco takes great care to ensure that the live fish, invertebrates, and plants you order arrive safely and in healthy condition. Here’s how their guarantee works:

• Online Purchases: All aquatic life purchased on Petco.com is guaranteed to stay alive for 7 days from the day they arrive at your home. If they do not, Petco will refund your money back to the original form of payment.
• In-Store Purchases: Freshwater fish purchased in Petco stores can be returned with a receipt within 30 days for a full refund to the original form of payment.
• No Returns for Change of Mind: Returns or refunds cannot be offered on live fish, invertebrates, and plants if you decide you do not want them. Make sure you want the items before finalizing your order.

Freshwater Aquatic Life Guarantee

• 30-Day Guarantee: In a properly established habitat, Petco guarantees freshwater aquatic life for 30 days from the date of purchase.
• Receipt Required: A receipt is needed for all refunds or exchanges.
• Water Sample Recommended: Bringing a water sample is recommended for all refunds or exchanges. Ask a store partner for details.

Saltwater Aquatic Life Guarantee

• No Guarantee: There is no guarantee for saltwater aquatic life because they have unique requirements and are very delicate.

Online Purchase Loss Procedure

If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants purchased online at Petco.com within 7 days of delivery, follow these steps:

1. Contact Customer Care: Call Customer Care at 1-877-738-6742 within the required time frame.
   • Time Frame: You must contact them within 7 days of delivery. No refund can be offered if contact is not made within this time frame.
2. Provide Proof: Email the Customer Care team a photograph of your specimen as proof of loss.
   • Do Not Mail Specimens: Do not mail any specimens back to Petco.
3. Refund Process: Customer Care will process your refund. Refunds for live fish, invertebrates, and plants can only be given by contacting Customer Care and cannot be given at any Petco store location.
4. Order Number: Have your order number available when contacting Customer Care.

Cali Vinyl Pet Flooring

• Time Frame: No returns after 60 days.
• Condition: Items must be unopened or in resalable condition.
• Restocking Fee: A 25% restocking fee applies.
• Minimum Return: For flooring, a minimum of five boxes is required.

Returning Ring/iRobot Products

• Cannot Be Returned to Stores: Ring and iRobot products cannot be returned to Petco stores.
• Contact Customer Care: For return information, call Petco Customer Care at 1-877-738-6742.
• Receive RMA Number: Customer Care will give you a Returns Merchandise Authorization Number (RMA) with return instructions.
• Original Packaging: All returns must be in the original manufacturer box.
• Expiration: Vendor-issued RMA numbers expire 60 days from being issued.
• Labeling: The RMA number must be written on the outside of the box, the packing slip, or the return label.

Returning Items Purchased In-Store

• Time Frame: Return within 30 days for a full refund. Returns between 31-60 days get store credit.
• No Receipt: Returns without a receipt or made after 60 days are not eligible for return or exchange.

How to Contact Petco

If you have any questions or need help with your return, you can contact Petco:

• Phone: 877-738-6742
• Hours: 4 AM to 10 PM PST, 7 days a week

For any queries related to returns, you may visit the Petco return policy on their website

FAQs

Summary

Understanding return policy for petco helps ensure a smooth process if you ever need to return something. Whether you choose to return items in-store or by mail, following these guidelines will make the process easy and straightforward.