Lilly Pulitzer return policy: As easy as 1-2-3

When you buy something, sometimes it doesn’t work out. Maybe the size is wrong, or the color isn’t what you expected.

At Lilly Pulitzer, they understand this and have a return policy to make things easier for you. In this blog, we’ll go over the Lilly Pulitzer return policy step by step, so you know exactly what to do if you need to return something.

Return Policy Overview

The Lilly Pulitzer return policy is designed to be straightforward and customer-friendly. Here are the key points you need to know:

• Return Windows and Fees: Different return periods have different fees.
• Refund Types: Refunds can be in the original form of payment or an E-Gift Card, depending on the return period.
• Items Eligible for Return: Items must be in original condition with tags attached.
• Promotional Gifts with Purchase: Specific rules apply when returning items that included a free gift.
• Exchanges: Lilly Pulitzer does not process exchanges; items must be returned and reordered.
• Gift Returns: Special steps are needed to return a gift.
• Price Adjustments: A one-time price adjustment is available within 7 days of purchase.
• Missing or Damaged Merchandise: Contact customer care within 7 days if something is wrong with your order.
• Returning Store Purchases: Items bought in corporate stores can be mailed back or returned in-store.
• Contact Information: Customer service is available for additional help.

Return Windows and Fees

How to Start a Return

1. Fill Out the Returns Form Online

• Visit the Lilly Pulitzer website.
• Find the returns form by entering the order number and Zip Code as shown in the below screenshot

2. Print Your Return Label

• After filling out the form, print the return label.

3. Package Your Items

• Place the items you want to return in a package.
• Make sure they are in their original condition, with tags attached.

4. Ship Your Return Through FedEx

• Attach the return label to the package.
• Drop off the package at a FedEx location.

Items Eligible for Return

To be eligible for a return, the items must:

• Be in original condition (never worn, washed, or altered).
• Have the original tags attached.
• Swimwear must have all tags and the hygienic liner intact.
• Be accompanied by the original receipt or online order number.

Promotional Gifts with Purchase

Sometimes, when you buy something, you get a free gift. Here’s what you need to know about returning those items:

• Return the Gift: To get a full refund, you must return the promotional gift.
• Keep the Gift: If your order still qualifies for the promotion after the return, you can keep the gift.

Exchanges

Lilly Pulitzer does not process exchanges. Instead:

• Return the Item: Return the item you don’t want for a refund.
• Reorder the Correct Item: Order the new item you want.

You can also visit a local Lilly Pulitzer store for help with returns and exchanges.

Gift Returns

If you received a gift and need to return it, here’s what to do:

• Gift Recipient: Select “Return a Gift” when creating your return label to ensure the credit is not issued to the gift giver.
• Gift Giver: No need for gift receipts. The gift recipient just needs the order number.
• Within 90 Days: Merchandise credit will be issued as an E-Gift Card.

Price Adjustments

Lilly Pulitzer offers price adjustments under certain conditions:

• Within 7 Days: You can get a one-time price adjustment if the item goes on sale within 7 days of your order date.
• Conditions: Must have the original receipt and the purchase must be made at lillypulitzer.com or a corporate store.
• Ineligible Items: Items bought with a discount or promotional code are not eligible for further markdowns.

Missing or Damaged Merchandise

If your order is missing items or something is damaged, you should:

• Contact Customer Care: Reach out within 7 days of the delivery date.

Returning Store Purchases

If you bought something from a Lilly Pulitzer corporate store and need to return it:

• Mail Your Return: Include a copy of your receipt, name, and contact information. Mail it to
  Lilly Pulitzer
  c/o Returns Dept.
  800 3rd Ave, King of Prussia, PA 19406.
• No Department Stores: Returns from major department stores, signature stores, and specialty stores are not accepted.
• Visit a Store: You can also visit a local Lilly Pulitzer corporate store for assistance.

Retail Store Return Policy

For more information on the retail store return policy, visit the Lilly Pulitzer website.

Contact Information

If you have questions or need help, you can contact Lilly Pulitzer’s customer service:

• Email: Contact them through their website.
• Phone: Call 1.888.725.4559.
• Hours: Monday – Friday, 9 AM to 5 PM ET; Saturday, 9 AM to 2 PM ET.

FAQs

By following this guide, you can easily understand and navigate the Lilly Pulitzer return policy, ensuring a smooth return process.

Happy Shopping!