Lilly Pulitzer return policy: As easy as 1-2-3

Lilly Pulitzer is known for its vibrant prints, bright colors, and feel-good fashion for women and girls. Whether you’re shopping for resort wear or your next vacation outfit, it’s good to know what your options are if something doesn’t work out.

Here’s everything you need to know about returning items to Lilly Pulitzer—broken down into plain and simple steps, so you’re never left confused or caught off guard.

Lilly Pulitzer Return Policy Overview

What Items Can You Return?

To get a refund, your item needs to meet a few simple rules:

• Must be unworn, unwashed, and unaltered.
• Tags must be attached.
• For swimwear, the hygienic liner must be intact.
• You need to include the original receipt or order number.

If the item doesn’t meet these conditions, Lilly Pulitzer won’t be able to accept your return.

How to Return Online Orders

Returning a Lilly Pulitzer order is quick and easy. Here’s how to do it:

1. Start Your Return Online
   Visit lillypulitzer.com/start-a-return to begin.
2. Enter the Order Details
   Enter the Order Number and Billing Zip Code as shown in the below screenshot to generate a return label

3. Print Your Return Label
   After filling out the form, print your return label.
4. Pack Your Items
   Use the original packaging if possible. Make sure everything fits snugly and includes your receipt or order info.
5. Drop Off at FedEx
   You’ll get free return shipping only if the package is scanned by FedEx within 15 days of delivery. If it’s between 16–30 days, $7 will be deducted from your refund.

Returns are not accepted after 30 days.

Returning Items Purchased from Store

You can return items purchased from a Lilly Pulitzer corporate store by visiting that store or mailing the item back to their return center.

Returning Items In-Store

You can also return items in person at a Lilly Pulitzer corporate store. Just bring:

• The item in original condition
• The sales receipt or order number
• A government-issued photo ID (like a driver’s license)

Note:

• If you return an item that was not originally bought at a Lilly Pulitzer corporate store (for example, from a department store or online), you’ll receive a store credit for either the original price paid or the current Lilly selling price – whichever is lower
• Purchases made at department stores, signature stores, or specialty boutiques cannot be returned to Lilly Pulitzer stores or their return center.
• Cash refunds over $250 will be mailed as a check from Lilly Pulitzer’s corporate office.

Returning Store Purchases by Mail

Did you buy something in a Lilly Pulitzer store but want to return it by mail? You can—if it was a corporate Lilly Pulitzer store, not a department or specialty store.

Here’s how:

1. Include your receipt, name, and contact info.
2. Mail it to:

Lilly Pulitzer c/o Returns Dept.  
800 3rd Ave  
King of Prussia, PA 19406

What If You Got a Free Gift with Purchase?

If you received a free promotional gift with your order, keep this in mind:

• To get your full refund back to the original payment method, you must return the free gift.
• If you keep the gift, you’ll still get a refund, but as a Lilly Pulitzer E-gift card instead.
• You can also keep the gift if your remaining purchase total still meets the required spend level.

What about Exchanges?

Right now, exchanges aren’t processed online. Here’s what you can do instead:

1. Return the Item: Return the item you don’t want for a refund.
2. Reorder the Correct Item: Order the new item you want.

If you’d rather do it in person, visit a Lilly Pulitzer store for help with exchanges.

Returning a Gift?

Here’s how gift returns work:

• Gift recipient: Use the “Return a gift” flow when starting the return online to make sure the refund doesn’t go to the gift giver.
• No gift receipt needed if it was an online purchase.
• As the recipient, you’ll get your refund in the form of an E-gift card, as long as it’s returned within 30 days.

Price Adjustments

Bought something and saw the price drop shortly after? You might be eligible for a one-time price adjustment, but only if:

• You request it within 7 days of your order date.
• You have the original receipt.
• The item was purchased at full price.
• The purchase was made on LillyPulitzer.com or in a corporate store.

Discounted items, or purchases made with a promo code, don’t qualify for price adjustments.

To request one, contact:
service@lillypulitzer.com
(888) 725-4559

Missing or Damaged Items?

If something is missing or not quite right in your order:

• You must contact Customer Care within 7 days of the delivery date.

How to Contact Them for Help

Need assistance? Lilly Pulitzer’s Customer Care team is easy to reach:

• Phone: (888) 725-4559
  • Mon–Fri: 9 AM to 5 PM ET
  • Saturday: 9 AM to 2 PM ET
  • Closed on major holidays
• Email: service@lillypulitzer.com
• Chat: Visit lillypulitzer.com/contact-us
  (Note: You’ll need to enable cookies in your browser to use the chat feature.)

Pro Tips for Hassle-Free Returns

Here are a few tricks I’ve picked up to make your return process smoother:

1. Scan That Return Quickly
   If you’re returning something, drop it off at FedEx within 15 days to avoid that $7 fee.
2. Save the Gift Box
   Hang on to that freebie gift unless you’re okay with getting a refund as a gift card instead.
3. Swimwear Check
   Always double-check that swimwear still has its hygienic liner. No liner = no return.
4. Stick to Corporate Stores
   If you’re returning in person, make sure it’s a Lilly Pulitzer corporate store. Others won’t take your return.
5. Take a Screenshot of Your Receipt
   Especially for online orders—it makes finding your order number easier later on.

Common Questions

Final Thoughts

Lilly Pulitzer return policy is straightforward—just stick to the timeline, keep items in perfect condition, and make sure you’re returning to the right place. Whether you bought a dress online or in a store, there’s a clear path to getting a refund or credit.

If you’re ever unsure, don’t hesitate to call or email customer service. They’re friendly and ready to help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Lilly Pulitzer website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Lilly Pulitzer Customer Service directly is the best resource.