Jaded London Return Policy [US]: Simplified

Jaded London is a popular fashion brand known for its trendy clothing and accessories. If you’ve shopped at Jaded London and need to return something, it’s important to understand their return policy clearly. In this blog post, we’ll break down the Jaded London return policy in simple terms so you can know what to expect and how to return items smoothly.

Jaded London Return Policy Overview

Jaded London allows customers to return items they are not satisfied with, as long as the items are returned within 30 days of receiving them. If more than 30 days have passed since delivery, you won’t be able to get a refund.

Key Points:

• You have 30 days from the day you received your order to return it.
• Items must be unworn, with original tags attached, and in original packaging.
• Swimwear must have the hygiene sticker attached for a return.
• Gift cards are non-refundable.
• Non-refundable items include beauty products, haircare, and earrings, once opened, for hygiene reasons.
• No exchanges are offered. If you return an item, you’ll get a refund instead of an exchange.

How to Make a Return

Making a return is easy with Jaded London, thanks to their partnership with Happy Returns.

Steps for Making a Return:

1. Book your return through the Happy Returns portal on the Jaded London website.
2. Fill Up the Order Number and Zip or postal code to start your return as shown in the below screenshot

3. Make sure the items meet the return requirements (unworn, tags attached, etc.).
4. Choose your return method:
   • USA Customers: You can return items via Happy Return Bars for a fee of $15 or drop off the package at a UPS location for $25.
   • Canada Customers: You can return items by UPS drop off for $25.

Conditions for Returns

To be eligible for a return, your items must meet the following conditions:

• The item must be unworn, and the original tags must still be attached.
• The item must be in its original packaging.
• For swimwear, the hygiene sticker must still be attached.

If any of these conditions aren’t met, the customer care team may decide not to process the return, and your item will be sent back to you.

Non-Refundable Items

Certain items cannot be returned due to hygiene reasons. These include:

• Beauty products
• Haircare items
• Earrings (once the packaging is opened)

Additionally, gift cards cannot be refunded.

Refund Process

Once your return is processed, Jaded London will issue a refund. Here’s what you need to know about the refund process:

Refund Timeline:

• After Jaded London receives your returned item, they will inspect it to ensure it meets the return conditions.
• The refund process can take up to 15 working days from the day they receive your items.
• Once the refund is processed, it may take an additional 3-5 days for the funds to appear in your bank account, depending on your bank or payment method.

What to Do If You Haven’t Received Your Refund:

• First, check your bank account.
• Contact your credit card company or bank, as there may be processing delays.
• If you’ve done all this and still haven’t received your refund, contact customer care at customercare@jadedldn.com.

Incase you recieved Wrong Item

If Jaded London sends you the wrong item by mistake, here’s what to do:

• Contact their customer care team at customercare@jadedldn.com.
• They will help you correct the issue and arrange for the wrong item to be returned.

Returning Items Purchased from Third-Party Retailers

If you bought Jaded London items from a third-party retailer or a concession store, you need to return the item to that retailer. Jaded London cannot process returns for items bought outside of their official website.

International Returns

Returning items from outside the UK? Here’s how it works:

• If you’re returning items from outside the UK, it may take 10-15 working days for your package to reach Jaded London.
• Once received, Jaded London will inspect the items, and the refund process will take up to 15 days.
• After processing, your refund will appear in your bank account within 5 days, depending on your payment method.

If you have any more questions about the returns, you can visit Jaded London returns policy on their website.

FAQs

Summary

The Jaded London return policy is straightforward, but there are important details to keep in mind. Be sure to return your items within 30 days, and make sure they are unworn, with original tags attached, and in their original packaging.

Use the Happy Returns service to make the process easy, and choose the right return method based on your location. If you have any issues or questions, Jaded London’s customer care team is there to help.