Goat Return Policy: Simplified

If you are thinking about returning an item you bought from Goat, it’s important to understand their return policy. In this article, we will explain Goat return policy in simple and clear language. Let’s break it down step by step, so you know what to expect if you need to return something.

Goat Return Policy – what can be returned

Goat allows returns on certain types of items. Here is what you can return:

• New in Box items: These are brand new items that come in their original packaging.
• New No Box items: These are brand new items, but they don’t have the original box.
• GOAT Clean items: These are used items that Goat has carefully cleaned and checked.
• Apparel and accessories: Clothing and other fashion items, like bags or hats, are returnable.

However, there are some items you cannot return:

• Final Sale items: If something is marked “Final Sale” when you check out, it cannot be returned. This usually includes special items like:
  • Vintage
  • Sample
  • Custom
  • Defective
  • Pre-release items
• Used items: Any item that shows signs of wear or use cannot be returned.
• Auction items: Items sold through Goat’s auction platform are not eligible for returns.
• GOAT Storage items: These are items stored with Goat for future use.
• Direct to Buyer items: Items sent straight to buyers without going through Goat first.
• Items shipped to certain places: Items sent to a freight forwarder or an address in the People’s Republic of China cannot be returned.

Return Timeframe

Once you receive your order, you have 7 days to request a return. This means that from the day the package is delivered to your home, you need to contact Goat within 7 days if you want to return the item.

If you wait longer than 7 days, you won’t be able to return it.

How to Request a Return

Returning an item is simple if you follow these steps:

1. Use the Goat App: Open the Goat app on your phone and find your recent order. Tap on “Request Return”.
2. Contact Goat: If you can’t use the app, you can contact Goat through their website to request a return.

After you request a return, Goat will give you a return label to send the item back. Make sure to use this label because without it, your return won’t be processed.

Return Options for US Buyers

If you live in the United States and want to return an item, you have three options:

Standard Return for a Refund:

• You send the item back to Goat, and they will give you a refund in the form of Goat Credit.
• The amount you get back will be the price of the item minus:
  • Shipping costs (both ways)
  • A restocking fee (15-20% of the item’s price)
  • Any priority processing fee you paid
• Goat Credit can be used for future purchases on Goat. It expires one year after being issued.

Let Goat Sell the Item for You:

• You send the item back to Goat, and they will sell it on your behalf.
• You will get Goat Credit once the item sells, minus:
  • Shipping costs (both ways)
  • A restocking fee (5-20% of the item’s price)
• There’s no commission fee when Goat sells the item for you.

List the Item Yourself:

• You return the item to Goat, and then you can list it for sale yourself.
• You won’t be charged a commission fee if your item sells within 60 days.
• After 60 days, you may need to pay a standard commission fee.

If your item doesn’t sell within 60 days, Goat will refund you in Goat Credit.

Return Options for International Buyers

If you live outside the United States, you can also request a return within 7 days of receiving your order. The process is similar to the US return process:

1. Use the Goat app or contact Goat online to request a return.
2. Send the item back using the return label provided by Goat.
3. Once Goat evaluates the returned item, they will issue a refund in Goat Credit.

Just like US buyers, international buyers will have the shipping costs deducted from their refund, and Goat Credit will be provided. The evaluation process can take up to 7 days once Goat receives the returned item.

Conditions for Returning Items

When returning an item, Goat has some specific rules to make sure the item is in good condition:

• Include the return label: Always use the return label provided by Goat, or your return won’t be processed.
• Keep the item in its original condition: The item must be in the same condition as when you received it. This includes:
• No damage or wear (especially for sneakers—no sole wear or dirt).
• All original tags and packaging must be included.
• No signs of trying on or wearing the item.
• Ship within 3 days: After you receive the return label, you must send the item back within 3 days.

Evaluation Process

After Goat receives your return, they will evaluate the item. This process can take up to 7 days. Goat will check if the item is in the same condition as when they shipped it. If everything is fine, they will issue your refund in Goat Credit.

Goat reserves the right to make the final decision on all returns, so it’s important to follow their guidelines carefully to avoid any issues.

Refunds in Goat Credit

Once Goat approves your return, they will issue your refund in Goat Credit. This credit can be used for any future purchase on the Goat website or app. Here are some important things to know:

• Goat Credit expires after one year for US buyers.
• If your item does not meet the return conditions, Goat will notify you and give you options on what to do next.

If Your Return Is Not Approved

If Goat does not approve your return, here’s what can happen:

• For sneakers, you can:
  • Have the item sent back to you at your own expense.
  • Choose to have Goat sell the item for you.
  • If you don’t respond within 14 days, Goat will list the item for sale automatically.
• For apparel and accessories, you can:
  • Have the item sent back to you at your own expense.
  • If you don’t pay the shipping invoice within 14 days, Goat will dispose of the item at their discretion.

If Goat determines that you sent back the wrong item or an item that does not match what they sent you, they may refuse your return. In this case, you will have the option to pay for the item to be returned to you, or Goat may choose to dispose of it.

If you have any more questions about the returns, you can visit Goat return policy on their website.

FAQs

Summary

Goat return policy is straightforward but has some important rules to follow. Always remember to check if your item is eligible for a return, request your return within 7 days, and follow the return conditions.

If you stick to these guidelines, returning an item on Goat should be a smooth process.