Forever 21 Return Policy: Simplified
Returning or exchanging items can be a bit tricky, but don’t worry! This guide will help you understand Forever 21 return policy in the simplest way possible. Whether you bought something online or in-store, we’ve got you covered. Let’s get started!
Overview of Forever 21 Return Policy
Forever 21 offers a clear and straightforward return policy, whether you bought something online or in-store. Here’s a quick summary of the key points:
- Time Frame: You have 30 days to return items from the date they were shipped (for online purchases) or the date of purchase (for in-store purchases).
- Return Methods: U.S. customers can return items by mail or in-store, while international customers can return items by mail.
- Conditions for Returns: Items must be unwashed, unworn, and undamaged with tags attached. Some items, like jewelry, must be in their original packaging. Final sale and clearance items cannot be returned or exchanged unless required by law.
- Refunds: Refunds will be issued in the original form of payment. If you paid with a gift card, the refund will go back to the gift card. Original shipping charges are not refundable unless you received a damaged, defective, or wrong item
Forever 21 Return Policy for Online Purchases
Time Frame: You have 30 days from the date your item was shipped to return or exchange it, whether you’re in the U.S. or another country.
Methods to Return (U.S. Returns)
For U.S. customers, there are several ways to return your online purchase:
By Mail:
- Go to the Return Site: Visit Forever 21’s return portal ( as shown in the below screenshot) or sign into your account and select “My Orders.”
- Select Your Order: Click on “View Details,” then choose “Return.” Follow the on-screen instructions.
- Choose Your Return Method:
- Boxless Drop Off at UPS Office: Take your items to a UPS location without needing to package them yourself. A $5.99 return fee will be deducted from your refund.
- Visit a Store: Return your items in person at any Forever 21 store in the U.S. for free. Download a return slip from the portal to take with you.
- Mail It Back:
- Prepaid Shipping Label: Print a prepaid shipping label and drop off your package at a UPS location. A $5.99 fee will be deducted from your refund.
- Own Carrier: Use any carrier of your choice, but you will need to pay for the shipping.
- Submit Your Return: Complete the return process online and download the label and instructions.
- Drop Off Your Package: Take your package to the chosen drop-off location.
Note : If you choose to mail back your return, send the package to:
Forever 21, ATTN: ONLINE RETURNS
4323 Indian Ave Perris, CA 92571
- Gather Your Items: Make sure you have the packing slip or confirmation email and the payment method used for the purchase.
- Visit a Forever 21 Store: Go to any Forever 21 store in the U.S.
- Return or Exchange: Hand over the items to the customer service desk. Refunds will be issued in the original form of payment.
Methods to Return (International Returns)
For customers outside the U.S., the return process is slightly different:
By Mail:
- Go to the Return Site: Visit Forever 21’s international return portal as shown in the below screenshot
- Select Your Order: Click on “View Details,” then choose “Return.” Follow the on-screen instructions.
- Choose Your Return Method:
- Mail It Back:
- Prepaid Shipping Label: Print a prepaid shipping label provided by Forever 21. The cost of return shipping will be deducted from your refund.
- Own Carrier: Use any carrier of your choice, but you will need to pay for the shipping.
- Mail It Back:
- Submit Your Return: Complete the return process online and download the label and instructions.
- Drop Off Your Package: Take your package to the chosen drop-off location.
Conditions for Returns
- Items Must Be:
- Unwashed
- Unworn
- Undamaged
- With tags attached
- Jewelry: Must be in its original packaging.
- Final Sale and Clearance Items: Cannot be returned or exchanged unless required by law.
Refunds
- Original Payment Method: Refunds will be issued to the original payment method.
- Gift Card Payments: If you paid with a gift card, e-gift card, or store credit, the refund will go back to the original card.
- Shipping Charges: Original shipping charges are not refundable unless you received a damaged, defective, or wrong item.
- Refund Timelines: Refunds may take 1-2 billing cycles to appear on your statement. Be patient and keep an eye on your account.
Return Policy for In-Store Purchases
Time Frame: You can return or exchange items within 30 days of purchase. Keep your receipt safe as you will need it.
Methods to Return
- In Store:
- Gather Your Items: Make sure the items are in their original condition and you have the receipt.
- Visit a Forever 21 Store: Go to any Forever 21 store in the country where you bought the item.
- Return or Exchange: Present your items and receipt at the customer service desk. Refunds will be given in the original form of payment.
Conditions for Returns
- Items Must Be:
- Unwashed
- Unworn
- Undamaged
- With tags attached
- With the original receipt
- Non-Returnable Items: Certain items like underwear, bodysuits, some lingerie, swimwear, earrings, body piercings, and gift cards are final sale and cannot be returned or exchanged.
Refunds
- Refunds will be issued in the original form of payment.
- Refund Timelines: Refunds may take 1-2 billing cycles to appear on your statement. Be patient and keep an eye on your account.
Special Conditions
Damaged, Defective, or Wrong Items
- Time Frame: Return the item within 30 days from the ship date.
- Return Process:
- Online Returns: Use the return portal to print a prepaid shipping label.
- In-Store Returns: Bring the item and receipt to any Forever 21 store.
- No Return Shipping Fee: You won’t have to pay for return shipping.
- Refunds: You will get a refund for the item and any shipping charges you paid.
Beauty by Riley Rose
Riley Rose is a beauty and lifestyle brand under the Forever 21 umbrella, offering a wide range of beauty products, skincare, and accessories. The return policy for Riley Rose is integrated with Forever 21’s policies but has some specific considerations.
Riley Rose Return Policy Overview
- Online Purchases: Similar to Forever 21, items purchased online can be returned within 30 days from the shipped date.
- In-Store Purchases: Items bought in Riley Rose stores follow the same 30-day return policy.
- Final Sale Items: Certain beauty products may be final sale for hygiene reasons and cannot be returned or exchanged.
Returning Riley Rose Products
- Returning by Mail:
- Follow the same steps as returning Forever 21 online purchases.
- Ensure beauty products are unopened and in their original packaging.
- Mail your online returns using the pre-printed label included with your package, or to the following address:
Attention: Forever 21: Beauty by Riley Rose Online Returns
4323 Indian Ave
Perris, CA 92571
- Returning In-Store:
- Bring the item to any Riley Rose or Forever 21 store.
- Ensure you have the original receipt or packing slip.
Special Conditions for Beauty Products
- Unopened Items: Beauty products must be unopened and in their original packaging to be eligible for return.
- Opened or Used Products: These are typically not returnable for hygiene reasons, but check with the store for specific exceptions.
Contact Us
If you have any questions or need help with your return, you can contact Forever 21’s customer service in several ways. Here are the details:
Call
For U.S. Customers (Toll-Free): Phone Number: 1-888-494-3837
For International Customers: Phone Number: 1-213-463-9173
Customer Service Hours:
- Monday – Saturday: 5:00 am – 9:00 pm (PST)
- Sunday: 5:00 am – 7:00 pm (PST)
Chat Support
You can also chat online with Forever 21’s customer service for live responses.
Chat Support Hours:
- Monday – Saturday: 5:00 am – 9:00 pm (PST)
- Sunday: 5:00 am – 7:00 pm (PST)
If you have any more questions about the returns, you can visit Forever 21 return exchange policy on their website.
FAQs
Summary
Understanding Forever 21 return policy can make your shopping experience smoother and more enjoyable. By following this guide, you’ll be well-prepared to handle any returns or exchanges quickly and efficiently. Whether you’re shopping online or in-store, these tips and insights will help you navigate the return process with confidence.
Remember, keeping your receipts, following the return conditions, and being aware of the deadlines are key to a hassle-free return experience. If you ever have any doubts or questions, Forever 21’s customer service is always there to help.
Happy shopping!
