Forever 21 Return Policy Made Simple (2025 Update)
Wondering how the Forever 21 return policy works in 2025? Learn about return deadlines, costs, and which items you can’t send back.
Forever 21 is a popular fashion brand known for trendy, affordable clothes and accessories. But sometimes, what you buy online or in-store doesn’t work out. That’s where understanding the return policy can save you time, stress, and money.
Here’s everything you need to know about Forever 21 return policy in 2025 — explained clearly and simply.
Forever 21 Return Policy Overview
Here’s a simple table to get you started:
| Feature | Details |
|---|---|
| Return Window | 30 days from the date you receive the item |
| Return Condition | Must be unused, unwashed, undamaged, with tags and original packaging |
| Return Shipping Fee | $9.99 per return, deducted from refund |
| Refund Method | Original payment method (after any discounts/coupons) |
| Free Returns? | No, unless item is defective, damaged, or wrong item sent |
| Exchanges | Not offered — place a new order instead |
| Final Sale/Non-returnable Items | Yes — several exclusions apply (see below) |
Key Rules You Should Know
Forever 21 allows returns within 30 days of receiving your order. But not everything is returnable, and some returns will cost you.
Eligible Returns Must Be:
- In the same condition as delivered
- Unused, unwashed, undamaged
- With all original tags and packaging
- Still saleable (Forever 21 decides what counts as saleable)
Beauty Products
These can be returned only if unopened and unused, with the original cellophane intact.
Return Fees: What You’ll Be Charged
Returns aren’t free unless Forever 21 made a mistake (like sending the wrong or defective item). Here’s what to expect:
- $9.99 return shipping fee (deducted from your refund)
- 15% restocking fee (only applies to some home goods — see below)
Special Restocking Fee Applies To:
- Furniture
- Mattresses
- Lamps
- Wall Art
- Mirrors
- Artificial Trees
For these items, you’ll pay $9.99 for return shipping plus 15% of the item’s price as a restocking fee.
Non-Returnable Items — What You Can’t Send Back
Some things are just final sale. No refunds, no returns, no exceptions:
- Items marked “Final Sale”
- Clearance items
- Furniture, if you accepted delivery
- Altered clothing
- Face masks (cloth coverings)
- Perishables, personalized, or monogrammed items
- Individual items from a bundle (like “2 for $50”) — the whole bundle must be returned
- Intimates (e.g., lingerie, swimsuits, undergarments)
- Items that have been assembled by you
Important Tip: If you get a damaged furniture delivery, don’t accept it. If you do, you’re stuck with return fees.
How to Make a Return
Forever 21 makes it easy with their online Returns Center. Here’s what to do:
- Visit returns.forever21.com
- Enter your order details. The screenshot of the returns page shared below
- Select the item(s) you want to return.
- Follow the steps to generate your return shipping label.
- Send it back as per the instructions given on the return label.
If you’re returning more than one item from the same order, you might need to create separate labels for each one.
Can’t use the portal? Email their team at support@forever21.com for help.
No Exchanges — What to Do Instead
Forever 21 doesn’t offer traditional exchanges.
If you need another size or color:
- Return the original item as usual.
- Place a brand new order for the replacement item.
- Once your return is processed, you’ll get a refund to your original payment method.
Damaged, Defective, or Wrong Items
Sometimes, mistakes happen. Forever 21 will fix it — and they’ll cover the shipping in these cases:
- You received a damaged item
- You got the wrong item
- The product was defective
Here’s what to do:
- Act quickly.
- Contact them via Live Chat or email at support@forever21.com
- Include:
- Order number
- Item number
- Tracking number
- Photos (if requested)
How Forever 21 Refunds Work
If your return is accepted, Forever 21 will issue a refund to your original form of payment. But there are a few important things to keep in mind.
Refund Rules at a Glance:
- Refunds are for the item’s price only.
Shipping fees from your original order will not be refunded. - The $9.99 return shipping fee will be deducted from your refund unless the return is due to:
- A damaged item
- An incorrect item shipped
- A defective product
- Discounts and coupons count.
Your refund will be based on the net price paid after all promotions — not the original price. - Refunds only — no store credit.
If you return something, you’ll get a refund, not store credit, and it’ll go back to the original payment method.
Special Note About Older Orders:
Due to Forever 21’s ownership change, any returns, store credits, rewards, or gift cards issued before May 1, 2025, are no longer valid. They cannot be used or refunded — online or in-store.
How to Contact Forever 21 for Help
Need support? Here’s how to reach them:
Email:
Live Chat:
Available on their website
Phone (USA, Toll-Free):
+1 888 494 3837
Available Monday–Friday, 8:00 am – 5:00 pm PST
Online Contact Form:
Common Questions
Final Thoughts
Forever 21’s return policy is pretty standard — 30 days, with conditions. The key is to act quickly, keep everything in original condition, and use their return portal. Just remember, some items (like furniture or final sale pieces) have strict no-return rules, so read the fine print before clicking “Buy.”
Let me know in the comments if you’ve had a good (or not-so-good) return experience with Forever 21 — I’d love to hear your tips too!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Forever 21 website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Forever 21 Customer Service directly is the best resource.
