Fanatics Return Policy: Simplified

Fanatics is one of the biggest online stores for sports merchandise. Whether you are buying jerseys, hats, or other fan gear, it is important to understand their return policy in case you need to send something back.

This article will explain everything about Fanatics Return Policy in simple words. Let’s get started!

Quick Overview of Fanatics Return Policy

How to Return an Item to Fanatics

Fanatics offers different ways to return items. Here’s how you can do it:

1. Self-Service Return (U.S. Customers)

This is the easiest way to return items. Follow these steps:

1. Go to the “Track My Order” page on the Fanatics website.
2. Enter your Order Number and click Continue.
3. Select View Order Details, enter your email, and click Continue.
4. Choose the items you want to return and check the return fee.
5. Click Process Return, and you will receive a return label by email.
6. Print the return label and ship the item.

Note: If you don’t have a printer, you can print the label at a UPS Store, post office, or library.

2. Manual Return / International Return

For manual returns, follow these steps:

1. Download and print the Return Form from the Fanatics website.
2. Fill out the form and include it in your return package.
3. Use a shipping carrier of your choice (make sure to insure the package and keep the tracking receipt).
4. Send the package to:
   Fanatics Retail Group Returns
   5811 Eco Parkway
   Frazeysburg, Ohio 43822

3. Gift Returns

If you received an item as a gift and want to return it, Fanatics allows you to get a refund in the form of an e-gift card. You will need:

• Your full name and email
• The gift giver’s full name and email
• Details of the item you want to return

Once you submit the request, Fanatics will email you a return label.

Return Label Information

Upon initiating a return, a return label will be sent to the email address linked to your order or account. Please check your inbox, spam, and junk folders for the email and follow the enclosed instructions to complete your return.

Depending on your order, some items may need to be returned to different locations. In these cases, you’ll receive multiple return labels—each with a unique barcode and item number. Please ship each item with its corresponding label; there is no extra charge for shipping separately. Carefully follow all instructions to ensure your return is processed smoothly.

If you do not receive your return label within 24 hours, please reach out to us for assistance.

Note on Expiration:
Return labels may expire. If your label has expired, you can usually generate a new one by following the same return process. If that’s not possible, contact us and we’ll resend the label. For your convenience, we recommend shipping your return soon after receiving the label.

Change of Email Address:
If you need your return label sent to an email address different from the one on your order, please contact our support team

Important Rules About Returns

1. Items That Cannot Be Returned

Some items are not eligible for returns:

• Customized items (e.g., jerseys with personalized names)
• Trading cards (loose, boxed, or encapsulated)
• Vintage gear
• Game-used items
• In-venue purchases (must be returned at the original venue, not online)

2. Manufacturer Direct Items

• These items come directly from the manufacturer.
• They must be returned within 30 days of shipping.
• Some may be final sale and cannot be returned.

3. Return Fees

• A $9.99 return fee applies to each order (not per item).
• If you choose a gift card refund, the fee is waived.
• If multiple items are returned, some may go to different locations, but you will still only be charged one return fee per order.

Exchange

Fanatics does not offer traditional exchanges. However, if your order qualifies for a gift card refund, you may be eligible to receive a full refund in the form of a gift card, which will be emailed to you.

This option allows you to avoid any return fees and gives you the flexibility to order a replacement item at your convenience. Please check your eligibility or contact customer service for more details.

Refunds

• Once Fanatics receives your return, it takes 10 business days to process.
• The refund will appear in your bank account within 2-7 business days after processing.
• If you chose a gift card refund, you will receive it within 24 hours after processing.
• Refunds cannot be changed after submission.

Lost or Damaged Items

• If your item is lost or arrives damaged, report it within 45 days of shipping.
• You can return damaged items using the Self-Service Return method.
• Fanatics covers the return fee for damaged or defective items.

How to Contact Fanatics Customer Service

Customers seeking support from Fanatics have several convenient options available.

Self-Service Solutions

Customers can manage their orders or update account information directly through the Fanatics website. The site offers a range of self-service tools for quick and easy changes.

Visit the self-service portal for more information.

Call Customer Support

For personalized assistance, customers can call the Fanatics support team:

• General Support:
  Phone: 855-438-0679
• Español:
  Phone: 1-844-848-6159 (Spanish-speaking advisors available)
• Français:
  Phone: 1-844-848-6158 (French-speaking advisors available)

Live Chat

Customers can connect with a live representative or use the chatbot for instant help. To start a chat, they can:

• Click the round chat icon at the bottom of the screen, or
• Select the “Chat Now” button on the help page.

Mail Correspondence

Customers who prefer to send mail can address their correspondence to:

Fanatics Fan Services
8100 Nations Way
Jacksonville, FL 32256

Common Questions

Final Thoughts

Fanatics offers a 365-day return policy, which is great for customers who need flexibility. However, you should be aware of the return fee, final sale items, and the 30-day return window for manufacturer direct items.

Always check your return eligibility before sending items back to avoid problems. If you follow the correct steps, returning items to Fanatics is easy and hassle-free!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Fanatics website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Fanatics Customer Service directly is the best resource.