Cotton On Return Policy: As Easy As 1-2-3

Shopping at Cotton On is fun, but sometimes you may need to return or exchange something you bought. This could be because you changed your mind, the item didn’t fit right, or there was something wrong with it.

In this guide, we’ll walk you through Cotton On return policy in simple, clear language. Whether you bought something online or in-store, this guide will tell you everything you need to know about how to return or exchange items at Cotton On.

Cotton On Return Policy Overview

Here’s a quick summary of the key points in Cotton On’s return policy:

• Easy Returns and Exchanges: Cotton On makes it simple to return or exchange items, whether you bought them online or in-store.
• No Return Time Limit: You can return items at any time as long as they meet the return conditions. There is no time limit on Returns.
• Faulty Returns: If the product is faulty, wrongly described, or different from the sample shown, you can return it.
• Change of Mind Returns: If you change your mind about a purchase, you can return it under certain conditions.
• Return Process: You can return items in-store or online, depending on where you bought them.
• Exclusions: Some items like underwear, earrings, and cosmetics cannot be returned.
• Proof of Purchase: You need a receipt or bank statement to make a return.
• Refunds: Refunds are usually given in the original form of payment.

Detailed Guide to Cotton On Return Policy

Change of Mind Returns

Sometimes, you might buy something and then change your mind about it. Cotton On understands this and allows you to return items if you change your mind, with a few conditions:

• Proof of Purchase: You need to have your receipt or a bank statement showing the purchase.
• Item Condition: The item must be in its original condition, which means it should be:
  • Unworn
  • Unwashed
  • With all the original tags and labels attached
  • Exclusions: There are some items you cannot return if you change your mind. These include:
  • Underwear
  • Earrings
  • Cosmetics
  • Charity items
  • Personalized items
  • Gift cards

If all these conditions are met, you can take your item to any Cotton On store for a refund or exchange.

Important Notes:

• Refunds for online purchases do not include the cost of shipping unless the item was faulty.
• You may be asked for personal details during the return process. This is just to help process your return.

Faulty Returns

If you receive an item that is faulty, incorrectly described, or different from what you expected, Cotton On will make things right. Here’s what you need to do:

• In-Store Returns: Take the faulty item and your receipt to the nearest Cotton On store. The staff will check the item and offer you a refund or an exchange.
• Online Returns: If you bought the item online, you can return it by following the online returns process (explained later).

What Cotton On Considers a Fault:

• The item is damaged or broken.
• The item is different from what was described or shown.
• The item doesn’t work as it should.

Return Process

In-Store Returns

Returning an item to a Cotton On store is simple. Whether you bought it online or in-store, you can return it to any Cotton On store as long as you have your proof of purchase and the item meets the return conditions.

Steps to Return In-Store:

1. Find Your Nearest Store: Use the Cotton On Store Finder on their website to locate the closest store.
2. Bring Your Item and Proof of Purchase: Take the item, your receipt, and if you paid by card, bring the same card.
3. Get Your Refund or Exchange: Once the staff confirms the item meets the return conditions, they will process your refund or exchange on the spot.

Online Returns

If you bought something online, you have the option to return it either in-store or through the online returns process.

Steps for Online Returns:

1. Visit the Returns Portal: Start your return by visiting the Cotton On Returns Portal online. As shown in the below screenshot

2. Enter Your Order Number: Enter the order number and email Id. You can find the order number in your confirmation email.
3. Generate a UPS Returns Label: Follow the instructions to print out a UPS label, then package your item and send it back.

Important Notes for Online Returns:

• Cotton On cannot exchange items through their online store. If you need a different size or color, it’s better to return the item and place a new order.
• Free online returns are only available for orders within the USA.
• Shipping costs are usually not refunded unless the item was faulty and you are returning the entire order.

Exchanges

• Same Item, Different Size: Exchanging for the same item in a different size won’t incur any additional charges.
• Different Product: If you exchange for a different product, you might need to pay the price difference or get a partial refund1.

Refunds

• Original Payment Method: Refunds will be given back to the original payment method. If you paid cash, you’ll get a cash refund. If you paid by card, bring the same card to the store.

Afterpay Returns

If you used Afterpay to buy your item, you can return it in-store or by mail.

Returning with Afterpay:

• In-Store: You can exchange the item in-store.
• By Mail: Follow the online returns process to return the item for a refund.

Make sure the item meets the return conditions before sending it back.

Supre & Factorie Returns

Supre and Factorie are part of the Cotton On Group, but their return process is a bit different:

• Returns Only: You can only return these items for a refund, not an exchange.
• Return by Mail: Use the online returns process to send your item back to the warehouse.
• Important Notes:
  • These items cannot be returned in-store.
  • Shipping costs cannot be refunded if you are returning only part of your order.

Important Information

Here are a few extra things to keep in mind when returning items to Cotton On:

• Costs: You are responsible for any costs associated with returning an item, like shipping fees or taxes.
• Personal Information: Cotton On will use your personal information according to their Privacy Policy, mainly to process your return.
• Exchanges and Refunds: Cotton On aims to process exchanges and refunds as quickly as possible, but the time it takes may vary depending on how you return the item (in-store or online).

If you have any more questions about the returns, you can visit Cotton On return policy on their website.

Contact Information

If you have any questions or need further assistance:

• Customer Support: Contact Cotton On’s customer service team 24/7 by clicking the red chat/help icon on the bottom right side of your screen or call them on (844) 319-5970 between 9am and 6pm PST.

FAQs

Wrapping Up

Returning items to Cotton On is straightforward if you follow the guidelines in this guide. Whether you’re returning a faulty item, something you changed your mind about, or an item bought online, Cotton On offers several options to make the process as easy as possible.

Always remember to keep your receipt or proof of purchase, and check that the item is in its original condition to ensure a smooth return or exchange.

Happy Shopping