Birdy Grey Return Policy: Simplified
Birdy Grey has a clear and detailed return policy to help customers return or exchange items with ease. In this article, we will simplify every part of Birdy Grey return policy so you know what to expect if you need to make a return or exchange.
Overview of the Return Policy
- Return Window: You can return items within 30 days of delivery.
- Conditions for Return: Items must be in their original, unused condition with tags still attached.
- Non-Returnable Items:
- Swatches
- Personalized items
- Final sale items
- International Orders:
- All international orders (except those to Canada) are final sale and cannot be returned or exchanged.
| Policy Overview | Details |
|---|---|
| Return Window | 30 days from the delivery date. |
| Eligible Conditions | Items must be in their original, unworn condition with tags attached. |
| Ineligible Items | Swatches, personalized items, final sale items, and all international orders (except to Canada) are non-returnable. |
| Exchange Policy | Free exchanges for eligible items within 30 days of delivery. |
| International Orders | Final sale and cannot be returned or exchanged (excluding Canada). |
| Refund Processing | Refunds may take 3-10 business days to reflect on the bank statement after processing. |
| Return Methods | – U.S.: Return in person at a Happy Returns bar or by mail. – Canada: Processed by mail. |
| Multiple Item Returns | Multiple items can be returned together with one return label, if applicable. |
| Preorder Items | Return/exchange window begins once tracking starts, with 30 days to initiate a return or exchange. |
| Incorrect Item Returns | If the wrong item is shipped back, contact Customer Care with order details. |
Exchange Policy
Exchanging an item is free and can be done within 30 days. There are no restocking fees for exchanges.
Restocking Fees
Birdy Grey charges a small restocking fee for returns:
- U.S. Customers:
- $10 per dress
- $7 per non-dress item
- $3 extra processing fee for returns by mail
- Canadian Customers:
- $15 per item
- International Orders: No returns or exchanges allowed.
How to Make a Return
Birdy Grey offers two simple return options for U.S. customers:
- In-Person at a Happy Returns Bar
- Locate a Happy Returns Bar near you here.
- Restocking fees:
- $10 per dress
- $7 per non-dress item
- By Mail
- Initiate the return through their Returns Center.
- Enter the Order Number and Zip Code as shown in the below screenshot and follow the instructions.
- A processing fee of $3 applies in addition to the restocking fee.
Note: For Canadian Customers: Returns are processed by mail only.
Processing Time
- Returns and exchanges take about one week to process after they are received.
- Refunds typically appear on your bank account within 3-10 business days, depending on your financial institution.
Refund Policy
- Refunds are issued after deducting applicable restocking fees.
- Shipping fees are non-refundable.
Special Situations
- Preorders: The 30-day return policy starts from the day your order is delivered.
- eGift Card Exchanges: If you exchange for an eGift Card, you can request a refund within 90 days from the date of your original order.
- Incorrect Items Shipped: Contact Birdy Grey immediately if you accidentally ship back the wrong item.
Customer Support Information
If you need help, you can:
- Chat: Available daily from 6 AM to 12 AM PT on their website.
- Email: Write to sup@birdygrey.com.
- Call/Text: Reach out at 323.538.0608 during business hours.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQ’s
Key Tips for Hassle-Free Returns
- Use the Happy Returns Bar for instant refunds.
- Check your order details carefully to ensure your item is returnable.
- Keep your return tracking information until your refund is processed.
Final Thoughts
Birdy Grey return policy is designed to be simple and convenient. Whether you’re exchanging for a different size or returning a dress that didn’t work out, their process is easy to follow. Just remember to keep the 30-day return window in mind and ensure your items are in perfect condition with tags attached.
For more details or to start your return, visit their Returns Page.
