Banter Return Policy: Simplified

Banter by Piercing Pagoda is known for trendy and affordable jewelry — from earrings and nose rings to chains and permanent pieces. But what happens if something you bought doesn’t work out? Don’t worry — Banter makes returns and exchanges simple, whether you shop online or in-store.

This guide breaks down Banter return policy in a simple way. I’ll walk you through the rules, exceptions, and steps so you know exactly what to expect if you need to send something back.

Banter Return Policy At a Glance

How the Return Policy Works

Banter gives you two main options if you’re not happy with your purchase: return for a refund within 30 days or exchange within 90 days. Here’s how both work:

In-Store Returns

• Bring the item and your receipt or order confirmation to any Banter store.
• The item must be in its original condition with all packaging and documents.
• Refunds go back to your original payment method.
• You’ll usually see the refund within 5–7 business days after processing.

You can’t return online orders in store without a receipt or order confirmation — so don’t toss that email!

Online Returns by Mail

Online orders can also be returned by mail. Here’s what to do:

1. Visit the Banter returns portal: returns.narvar.com/banter/returns
2. Enter your order number and ZIP code. Screenshot of the same shared below

3. Follow the instructions to generate a prepaid return label.
4. Print the label, pack your item securely, and drop it off with the shipping carrier.
5. Include the packing slip and any original documents.
6. Refunds can take up to 30 days to appear.

Important Note About Pre-Printed Labels

If you don’t use the online return portal, your packing slip includes a return address label (but not a prepaid one). You’d have to pay for shipping yourself if you go this route.

Exchange Policy: 90 Days, In-Store Only

Banter offers a 90-day window for exchanges, which is great if you just want to swap your item for a different size or style. However, exchanges can only be done in-store, even if you bought the item online.

• Bring the item and your receipt or order confirmation.
• Make sure the item hasn’t been worn or altered.
• Refunds are not issued for exchanges — you’re just swapping one item for another.

Gift receipts can be used for exchanges, but not for returns.

What Can’t Be Returned or Exchanged?

Like most jewelry stores, Banter has some exceptions for items that can’t be returned or exchanged:

• Personalized or engraved items
• Items that have been sized or altered
• Piercing jewelry (like earrings used for piercing, nose jewelry)
• Permanent jewelry
• Service fees
• Items engraved in-store
• Gift cards (unless required by law)

Also, Banter inspects all returned items through its Quality Assurance team. If your item doesn’t meet the return standards, you might not get a refund.

What About Shipping Charges?

Banter does not refund shipping or handling fees unless:

• The item was damaged, defective, or
• You received the wrong product.

If that happens, you’re eligible for a refund on the shipping too — just make sure to return it within the 30-day window.

Special Notes for Progressive Leasing & Affirm Purchases

If you used Progressive Leasing or Affirm to make your purchase, here’s what you need to know:

• You can return your item just like any regular return — within 30 days.
• Refunds or credits will be applied accordingly.
• If your Affirm plan included interest, that part is not refundable.

Price Match Policy

Banter has a Price Match Guarantee, but it’s pretty specific:

What They’ll Match

• The listed price on Banter.com if it’s lower than what you saw in the store.
• Applies only to identical items (same size, SKU, brand, color).
• Item must be in stock at the time of the request.

What They Won’t Match

• Promo codes or checkout discounts
• Typos or pricing errors
• Clearance, flash sales, or online-only deals

So if you see something cheaper online, just mention it in store and ask for a match — as long as it fits the rules.

How to Contact Them for Help

Need help with a return, exchange, or anything else? Banter offers multiple ways to get in touch:

Chat or Text

• Chat Now on their website
• Text them at 1-855-969-5726
• Hours:
  • Mon–Fri: 7 AM – 1 AM ET
  • Sat–Sun: 10 AM – 10 PM ET

Call

• Phone: 1-800-866-9700
• Hours:
  • Mon–Fri: 9 AM – 7 PM ET
  • Sat: 10 AM – 6:30 PM ET
  • Sun: Closed

You can also visit their Contact Us page.

Pro Tips for Hassle-Free Returns

Here are a few smart tips I’d recommend (and use myself!) to make your return go smoothly:

1. Use the online portal to get a prepaid return label — it’s free and easy.
2. Keep your packing slip and receipt until you’re sure you’ll keep the item.
3. Double-check item condition — no wear, no alterations, and keep all original boxes and papers.
4. Know what you can’t return — especially personalized or pierced jewelry.
5. If gifting, include a gift receipt to allow for exchanges.

Common Questions

Final Thoughts

Banter makes returning jewelry pretty stress-free — especially with their prepaid mail labels and generous 90-day exchange policy. As long as you keep your receipt and avoid returning non-returnable items like pierced or engraved jewelry, you’re in good shape.

Need to start a return? Click here to access the return portal.

If you found this guide helpful, consider bookmarking it or sharing it with someone who shops at Banter. Jewelry returns don’t have to be confusing — and now, they won’t be.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Banter website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Banter Customer Service directly is the best resource.