Backcountry Return Policy: As Easy as 1-2-3
Backcountry return policy made easy! Find out how to return, exchange, or get store credit quickly.
Backcountry is a go-to store for outdoor lovers. Whether you’re buying gear for hiking, biking, skiing, or camping, their wide range of premium brands and adventure-ready gear makes shopping exciting. But what if something doesn’t work out?
This article breaks down Backcountry return policy so you know exactly what to expect—and what to do—if you need to make a return.
Quick Return Policy Overview
Here’s a simple table to help you understand the key points of Backcountry’s return policy at a glance:
| Return Type | Timeframe | Refund Type | Conditions | Cost |
|---|---|---|---|---|
| Unused Gear | 90 days from delivery | Full refund to original payment | Must be in original condition with tags and packaging | $8.99 FedEx return label fee (waived if you take store credit) |
| Used Gear (Undamaged) | 30 days from delivery | Store credit only | Must be clean, undamaged, and show no signs of wear or improper use | Same as above |
| In-Store Purchases | Same as above | Refund or store credit | Must be returned to any Backcountry store with proof of purchase | Free |
| Final Sale / Made-to-Order | Not returnable | No refund or exchange | Marked as “Final Sale,” “As Is,” or “Made-to-Order” | Not applicable |
| Hazardous Items (e.g. generators) | May be returned in-store only | Depends on item | Cannot be returned by mail unless properly packaged and labeled | Varies |
What Can You Return (And How)?
Unused Gear — Easy Returns Within 90 Days
If you didn’t use the item and it’s still in its original condition (tags, packaging, box), you can return it within 90 days of delivery. You’ll get a full refund back to your original payment method.
Just remember:
- Keep the tags and packaging.
- Include your proof of purchase (like a receipt, order number, or confirmation email).
- If your payment method is no longer active, you’ll get store credit instead.
Used But Undamaged Gear — 30 Days for Store Credit
Used something once and it didn’t work out? If it’s still in good shape—no damage, dirt, or signs of wear—you can return it within 30 days of delivery for store credit only.
They won’t accept:
- Dirty or damaged items
- Items showing wear and tear
- Gear misused or returned after accidents
What You Can’t Return
Backcountry doesn’t accept returns on:
- Items marked “Final Sale”, “As Is”, or “Made-to-Order”
- Certain hazardous materials (like powered coolers or generators) via mail
- Freight-shipped items (like kayaks or cargo boxes) via standard return labels
If you’re unsure, check the product page. Return restrictions are clearly marked before you buy.
In-Store Returns
Bought something at a Backcountry retail location? You’ll need to return it in person—you can’t mail it back. But the good news is:
- Items purchased at a store must be returned to the store. You can return it to any Backcountry store, not just the one where you bought it.
- Bring your item, original packaging, and proof of purchase.
- Items over $500 purchased with cash will be refunded by store credit or check.
How to Return by Mail
Option 1: Use Backcountry’s $8.99 Flat Rate Label
- Start Your Return
Visit Backcountry’s return portal or log into your account’s Order History. - Fill in the order number (you can find it in your order confirmation email) and email as shown in the below screenshot and generate the return label.
- Pack It Up
Use a sturdy box (like the one your order came in). Include the item and the return slip. Cover any old shipping labels. - Drop It Off
Use the FedEx label you received and drop it at any FedEx location.
Important things to note:
- You’ll be charged $8.99 for this label unless you choose store credit—then the fee is waived.
- Oversized items (like bikes) have a $25 label fee.
- Items that ship freight (like kayaks) must be returned differently—contact customer support.
- Packaging: Carefully package your returns. You’re responsible for repair costs if items are damaged during shipping due to improper packaging.
- In-Store Purchases: Products bought at a store cannot be returned by mail.
- Hazardous Materials: Certain products containing hazardous materials, like powered coolers and portable generators, cannot be returned by mail. These need to be returned to a store or shipped with special handling requirements.
Option 2: Use Your Own Carrier
If you prefer another shipping carrier:
- Follow the same steps to start your return online.
- Choose “Use Carrier of Your Choice”.
- Pack and ship your item to one of the following addresses (provided in your confirmation email):
Backcountry.com Returns Dept.2607 South 3200 West,Suite A West Valley City,UT 84119
or at
Backcountry.com Returns Dept.295 Technology Drive Christiansburg,VA 24073-7383
Want to Exchange Something?
Backcountry doesn’t do traditional exchanges. The fastest way is to:
- Return the item following the steps above.
- Place a new order right away to make sure your desired size or color doesn’t sell out.
Prefer to speak to someone? Contact a Gearhead via phone at 801-204-4655 or chat for help.
About Store Credit
If you return an item for store credit:
- You have 1 year to use it.
- Some special credits (from promotions or Gearheads) may expire in 90 days.
What Happens to Rewards (Expedition Perks)
If you used rewards on a purchase and then return the item, those rewards don’t come back. You’ll only be refunded the amount after rewards were applied.
Example:
- Bought a $100 jacket and used $20 in rewards.
- Your refund will be $80 (not $100).
Warranty Claims
Think your item is defective? You’ve got options:
- Within 30 days: Contact a Gearhead. You might get store credit or an exchange.
- After 30 days: Email warranty@backcountry.com (or warrantybike@backcountry.com for bikes).
Make sure your email includes:
- Order number
- Purchase date
- Product brand
- Description of the issue
- Photos of the defect (this is required!)
Some brands handle their own warranties. Here’s a partial list:
| Brand | Where to Go |
|---|---|
| Patagonia | Patagonia Warranty |
| The North Face | North Face Warranty |
| Arc’teryx | Arc’teryx Support |
| Smartwool | Smartwool Guarantee |
| Hoka | Hoka Warranty |
(And more—check the full list in the policy.)
How to Contact Them for Help
Need help with your return? Talk to a Gearhead, Backcountry’s support team.
You can:
- Call: 1-801-204-4655
- Chat: Online Chat
- Email: Use the contact forms provided for warranty or general help
They’re friendly and quick to respond.
Common Questions
Final Thoughts
Backcountry’s return policy is fairly shopper-friendly—but only if you know the rules. Unused items? You’ve got 90 days. Used gear? You still get store credit within 30 days. Just be mindful of labels, timeframes, and packaging.
When in doubt, chat with a Gearhead—they’re super helpful. And if you’re like me, keep your gear boxes stacked in a closet for 90 days… just in case.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Backcountry website or the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Backcountry Customer Service directly is the best resource.
