Backcountry Return Policy: As Easy as 1-2-3

Welcome to our detailed guide on Backcountry return policy! Whether you need a different size, the product didn’t work out, or you found your sunglasses after ordering a replacement, Backcountry has you covered.

We’ll break down everything you need to know about returns, exchanges, and store credits. Let’s get started!

Return Requirements for Online and Store Purchases

Unused Gear

• Timeframe: You can return unused gear within 90 days of delivery.
• Condition: The gear must be in the condition you received it, with the original box and packaging, including manufacturer tags if applicable.
• Proof of Purchase: You need to provide proof of purchase, such as a paper receipt, electronic receipt, or order number.
• Refund Method: You’ll get a full refund to your original method of payment. If that’s not available, you’ll get store credit.

Used Gear

• Timeframe: You can return used, undamaged gear within 30 days of delivery.
• Condition: The gear must not be dirty or damaged from ordinary wear and tear, improper use, or accidents.
• Refund Method: Refunds for used gear are given as store credit.

In-Store Purchases

• Return Location: Items purchased at a store must be returned to the store. You can return it to any Backcountry store, not just the one where you bought it.
• Proof of Purchase: Similar to online purchases, you’ll need proof of purchase.

Returning Items to a Store

• Eligibility: Any product eligible for return can be brought to any retail store with proof of purchase.
• Procedure: Bring your item, its original packaging, and tags (if applicable) to the checkout counter.
• Cash Purchases: For purchases of $500 or more made with cash, refunds will be issued by store credit or check.

Returning Items by Mail

Steps to Follow

1. Start a return: Start a return for guest login by visiting the returns portal or visit the order history by logging into your account. Fill the required fields as shown in the screenshot below

2. Get an RMA Number: By following the above process you will get an Return Merchandise Authorization (RMA) number. You can also contact a Gearhead via online chat or phone at 1-800-409-4502 .
3. Repackage Your Gear: Include the RMA number and order number in the return package.
4. Send Your Return: Use a carrier of your choice or a FedEx drop-off location if you’re using a flat rate label.

Important Notes

• Packaging: Carefully package your returns. You’re responsible for repair costs if items are damaged during shipping due to improper packaging.
• In-Store Purchases: Products bought at a store cannot be returned by mail.
• Hazardous Materials: Certain products containing hazardous materials, like powered coolers and portable generators, cannot be returned by mail. These need to be returned to a store or shipped with special handling requirements.

Flat Rate Shipping Label

• Cost: Backcountry offers a $6.99 flat rate FedEx shipping label for eligible customers within the contiguous U.S.
• Obtaining the Label: You can print the label from your account or request that a Gearhead email it to you.
• Deduction: The $6.99 cost will be deducted from your refund or store credit.

Using Your Own Carrier

• Procedure:
  • Select “Order History” in your account, find the product you wish to return, and select “Return this Product” to get an RMA number.
  • Include the order number and RMA number inside the package.
  • Write the RMA number on the outside of the shipping container.
• Ship your return to one of the following addresses:
  • Backcountry.com Returns Department, 2607 South 3200 West, Suite A, West Valley City, UT 84119
  • Backcountry.com Returns Department, 295 Technology Drive, Christiansburg, VA 24073-7383

Exchanges

• Fastest Method: Return your original purchase and place a new order immediately. This ensures you get the new product quickly and that it doesn’t go out of stock.
• Alternative Method: Call or chat with a Gearhead to make an exchange without setting up a new order.

Store Credits

• Expiration: Store credits for returned products expire one year from the date of issuance. Other store credits expire 90 days from issuance.
• Expedition Perks: If you used Expedition Perks rewards on an order you returned, those rewards won’t be refunded. You’ll be credited back the value of the order, excluding the rewards applied.

If you have any more questions about the returns, you can visit Backcountry return policy on their website.

FAQs

Summary

By following this guide, you should have a clear understanding of Backcountry returns policy. Remember, if you have any questions, the Gearhead team is always ready to help via phone, chat, or email.

Happy shopping and easy returns!