Zales Return Policy: Simplified
Zales Return Policy Explained – Learn how to return or exchange jewelry easily. Find out about refund timeframes, non-returnable items & more. Read now!
Zales is a well-known jewelry retailer that has been in business since 1924. It offers a wide range of fine jewelry, including engagement rings, wedding bands, necklaces, bracelets, and watches. With both physical stores and an online presence, Zales makes shopping for jewelry easy.
However, if you need to return or exchange an item, it’s important to understand their return policy. This guide will explain everything you need to know about returning or exchanging products at Zales in simple terms.
Quick Overview of Zales Return Policy
| Policy Feature | Details |
|---|---|
| Return Window | Within 30 days from purchase (or shipment) date |
| Exchange Window | Within 60 days from purchase (or shipment) date for jewelry; within 30 days for watches |
| Condition of Item | Must be in original condition with all packaging, paperwork, and accessories |
| Return Method | In-store or by mail (online purchases) |
| Exchange Method | In-store only |
| Non-Returnable Items | Special order watches, gift cards, ear piercing earrings, custom designs, protection plan replacement merchandise |
| Refund Processing Time | 5-7 business days (for credit/debit card refunds) |
| Refund Methods | Original payment method (or a refund check for cash/check payments over $500) |
| Gift Receipt Returns | Can be exchanged or refunded to a gift card |
Detailed Return and Exchange Policy
1. Return and Exchange Timeframes
- You can return jewelry within 30 days from the date of purchase (or shipment for online orders).
- You can exchange jewelry within 60 days from the date of purchase (or shipment).
- Watches must be returned or exchanged within 30 days.
- Online orders follow the same timeframes, with the return period starting from the shipping date.
2. Condition of the Item
To be eligible for a return or exchange, the item must:
- Be in its original condition.
- Include all original packaging, instructions, and paperwork.
- Watches must have all links attached.
- If you return a ring that was sized to order, they will issue a refund for the sizing fee when your return is processed.
3. Items That Cannot Be Returned or Exchanged
Some items cannot be returned or exchanged, including:
- Special ordered watches
- Gift cards
- Ear piercing earrings
- Custom-designed jewelry
- Protection plan replacement merchandise
- Items purchased using Progressive Leasing (cannot be exchanged but may be returned)
How to Return an Item
In-Store Returns
- Bring the item along with the receipt and original packaging to a Zales store.
- A store associate will inspect the item and process your return.
- Refunds will be issued based on the original payment method.
Online Returns (By Mail)
- Start your return by visiting the returns page on their website.
- Fill in the Order Number and billing Zip Code. The screenshot of the returns page is shared below.
- Follow the instructions to generate a free pre-printed shipping label.
- If you do not use the free shipping label, you can ship your return to:
SJIX 375 Ghent Rd,
Akron, OH 44333
(You must pay for the shipping cost if not using Zales’ free label.) - Returns must include the packing slip and all original documents.
- The Quality Assurance team will inspect your return before issuing a refund.
Refund Processing Time and Methods
- Credit/Debit Cards: Your refund will be credited to the original card used for purchase. Processing typically takes 5–7 business days, but may take longer depending on your bank.
- Check Payments: Refunds for check payments are issued via check from their corporate office and mailed within 21 days. Any returned customer check may incur a service fee.
- Cash Payments: For cash purchases, you can receive your refund in cash at the store if funds are available and the refund amount is under $500. If the refund is over $500, a refund check will be issued and mailed to you within 21 days.
- Gift Cards: If you paid with a gift card, your refund will be issued on a new gift card. Gift cards themselves are not returnable (except where required by law).
- Trade-Ins: You will receive either your original trade-in or similar merchandise.
Gift Receipt Returns
- If you received an item as a gift and have a gift receipt, you can return it for a gift card refund or exchange it for another item.
- The return must be within 30 days of purchase.
- It excludes purchases made with Progressive Lease.
Shipping and Return Labels for Online Orders
- Zales provides a free pre-printed return label for online orders.
- If you choose not to use this free return option, you must pay for return shipping.
- Items returned by mail are inspected before a refund is processed.
Common Questions
How to contact Zales Customer Service?
- Phone: (800) 311-5393
- Text: (855) 915-4139
- WhatsApp: Message via Zales website
- Book an Appointment: Online scheduling available
Customer Service Hours:
- Monday – Friday: 9 AM – 10 PM ET
- Saturday: 12 PM – 10 PM ET
- Sunday: 12 PM – 9 PM ET
Conclusion
Zales offers a fair and straightforward return policy, allowing returns within 30 days and exchanges within 60 days for most jewelry. However, some items like special orders, gift cards, and ear piercing earrings cannot be returned.
If you bought your item online, Zales makes it easy to return it by mail with a free pre-printed return label. By following their return conditions, you can ensure a smooth refund or exchange process.
If you’re unsure about your purchase, always keep your receipt, original packaging, and documents to make returns easier!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Zales website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Zales Customer Service directly is the best resource.
