Uniqlo Return Policy: Simplified

Uniqlo is a popular Japanese clothing brand known for its affordable, stylish basics and functional fashion. Whether you’re shopping online or in-store, it’s good to know exactly how their return and exchange policies work—before you need to use them.

In this guide, I’ll break it all down into easy steps and helpful tips so you can return with confidence. Let’s start with the key facts.

Uniqlo Return Policy Overview

Return & Exchange Policy for Online Orders

Online Returns

If you bought something from Uniqlo.com, you have 30 days from the shipment date to return it. But heads up—returns must be done by mail. You can’t return an online order in-store unless you used the Pay In-Store option at checkout.

Important Rules:

• Items must be unworn, unwashed, unaltered, and with tags attached.
• Returns are not free. A $7 shipping fee (plus tax in some states) is deducted from your refund.
• Use Uniqlo’s prepaid return label or QR code.
• You can return multiple orders in one package, but you must include labels for each order.

Tip: Lost your return label? No worries. Just go back to your Order History to reprint it or grab the QR code from your email.

What If I Paid With Klarna?

Returning an order you paid for using Klarna? Follow Uniqlo’s return instructions. Then, log in to your Klarna account and hit “Report a Return”. Klarna will pause your payment while they wait for confirmation from Uniqlo.

Once the return is processed:

• You’ll get an updated invoice if it was a partial return.
• You’ll get a full refund if you returned everything.

Online Exchanges

You can only exchange an online purchase for the same item in a different color or size.

Here’s how it works:

1. Send back the item using Uniqlo’s return label.
2. Submit an exchange application through your Order History.
3. You’ll be charged as if placing a new order, but you won’t pay shipping again.
4. Must pay with a credit card.

You can’t exchange an online order in-store for a different item. Only same-item exchanges (size/color) are allowed.

In-Store Return & Exchange Policy

In-Store Returns

Bought something at a Uniqlo store? You’ve got 30 days from the purchase date to return it at any U.S. Uniqlo location.

Requirements:

• Items must be new, unwashed, with tags attached.
• Bring your original receipt.
• Refunds go back to the original payment method.
• Gift receipts = Store credit only.

You can even return opened packaged items—just don’t remove the tags.

In-Store Exchanges

Want a different size or color? No problem! Visit any Uniqlo store within 30 days.

You can also exchange for a completely different item, but:

• It must be from a store purchase, not online.
• Bring your receipt.
• Tags must still be attached.

Final Sale items, innerwear, or altered items? These can’t be returned or exchanged.

Can I return something I bought in-store by mail?

Yes—but only some stores accept mail-in returns. You’ll need to:

• Contact the store to confirm they accept mailed returns.
• Fill out a store return form (available on Uniqlo’s website).
• Pay for your own shipping (Uniqlo doesn’t cover it).

This option is helpful if you moved or don’t live near a store anymore.

What If I Got a Uniqlo Gift?

Here’s what to do if you want to return or exchange a gift:

How Do I Actually Start a Return or Exchange?

Returning In-Store Purchases:

1. Bring the item to any U.S. Uniqlo store.
2. Include your original receipt.
3. Refunds usually show up in 3–5 business days.

Returning Online Purchases:

1. Log into your account and check the Order History on Uniqlo’s website or app.
2. Follow the steps to generate a return label or QR code.
3. Attach the return label to the package.
4. Package the item and ship it back via FedEx or USPS.

No printer? Use the QR code. FedEx or USPS will print the label for you.

How long does a refund take?

Once you ship your return:

• It can take up to 7 days to arrive at Uniqlo’s warehouse (depends on your location and carrier).
• Once received, it takes another 2–7 business days to process your refund.

If it’s been over 7 business days since it was delivered and you still don’t see your refund, contact Uniqlo support.

Payment Options & How They Affect Returns

Uniqlo accepts several payment methods, and how you paid determines how you can return your items. Below is a simple guide for each:

Pay In-Store (for Online Orders)

• This option lets you place an order online and then pay at a Uniqlo store.
• If you choose this:
  • You can return the item in-store, but only at the same store where you paid.
  • Bring both the original receipt and the invoice (found in your purchase history).
• You cannot return it by mail.

Good for people who want the convenience of online shopping but prefer to pay in person.

Credit or Debit Card

• If you paid online using a credit or debit card, you must return the item by mail.
• Use Uniqlo’s prepaid return label or QR code.
• Refunds go back to the same card used for the purchase.
• In-store returns for online orders with card payment are not allowed.

PayPal, Apple Pay, Samsung Pay, Google Pay

• These digital payment methods are treated the same as credit/debit card payments.
• Online orders paid this way:
  • Can only be returned by mail, using the return label or QR code.
  • Refunds go back to the original digital payment account.
• You can’t return them in-store unless you used the Pay In-Store method.

Klarna (Buy Now, Pay Later)

• Klarna lets you split your payments over time.
• If you return an item:
  1. Start the return through Uniqlo.
  2. Then log into your Klarna account and click “Report a Return”.
  3. Klarna will pause your payments while they wait for Uniqlo to process your return.
• Klarna will send an updated statement once the return is confirmed.
• If it’s a full return, any payments already made are refunded, and future payments are canceled.

Tip: Always track your return and use the Klarna app to stay updated.

Reminder: Where You Paid = Where You Can Return

Can I send a return and exchange in the same box?

Yes! You can combine both requests in one shipment. Just make sure:

• You clearly mark which items are for return and which are for exchange.
• Follow the correct form and process for each item.

The warehouse will process both requests separately.

How can I cancel my return or exchange request?

Here’s what to do:

1. Go to your Order History.
2. Click on Exchange or Return, then select Details.
3. Hit the Cancel button.
4. A pop-up will appear—just confirm your cancellation.

Tip: After canceling, log out and log back in before starting a new request to make sure the system updates.

How to Contact Them for Help

If you run into issues or just need help, here’s how to reach Uniqlo USA:

Chat:

• Visit: Uniqlo FAQ Page
• Use the Live Chatbot for fast help

Online Help:

• Returns FAQ: How to Return
• Exchanges FAQ: Exchange Info

The following video from How To Tech provides a good summary of Uniqlo’s return policy.

Common Questions

Pro Tips for Hassle-Free Returns

Here’s where my inner shopping expert shines. Let me help you avoid common return headaches:

1. Don’t Toss the Tags – If it doesn’t work out, tags are your ticket to a refund.
2. Final Sale = Final Answer – If it says Final Sale, don’t expect a return. Not even store credit.
3. Don’t Wait Until Day 30 – Your return needs to ship out by the last day. Give yourself wiggle room.
4. Returning a Gift? – Ask for a gift receipt to avoid awkward store moments.
5. Watch Your Exchanges – Once you exchange an item in-store, it’s final—no more returns.

Shopping should be fun—not frustrating. With this Uniqlo return guide, I hope you feel more prepared the next time something doesn’t quite fit (literally). Stick to the rules, save those receipts, and don’t forget the tags. Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Uniqlo website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Uniqlo Customer Service directly is the best resource.