Simple and Dainty Return Policy: Simplified
Wondering how the Simple and Dainty return policy works? Find return deadlines, fees, and exchange rules in this clear, step-by-step guide.
Simple and Dainty is a jewelry brand known for its delicate, handmade pieces. They care deeply about sustainability and making sure customers feel confident in what they buy.
In this guide, I’ll break down Simple and Dainty return policy in simple terms, so you know exactly what to expect if you ever need to send something back.
Simple and Dainty Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | Within 45 days of ordering |
| Eligible Items | Unworn jewelry in original packaging |
| Return Options | Refund to original payment or store credit |
| Return Fee (US) | Free for store credit; $6 deducted for refund (if using prepaid label) |
| Return Fee (Intl.) | Buyer pays return shipping |
| Exchanges | Free for same item in a different size/color (US only) |
| Non-returnable items | Personalized pieces and final sale items |
| Processing Time | 1–2 weeks after return is received |
| Return Deadline After Initiation | Must be sent back within 30 days of starting the return |
Why Simple and Dainty Cares About Fewer Returns
Simple and Dainty encourages customers to shop thoughtfully. They aim to cut down on unnecessary returns to help protect the planet. Every product page includes detailed sizing info, clear images, and even videos to help you make the right choice upfront. They also offer a Jewelry Sizing Guide if you’re unsure.
Pro Tip: Measure before you buy to reduce return hassles—and do a little good for the planet!
What Can You Return?
To be accepted, your returned jewelry must:
- Be unworn
- Show no signs of wear, including perfume, scent, or dirt
- Include all original packaging
- Not be a personalized or final sale item
If any of these conditions aren’t met, your return may be denied.
How to Make a Return
Whether you’re in the U.S. or ordering internationally, Simple and Dainty makes the return process simple with their online portal. Here’s how to do it the right way:
For U.S. Orders
You can return your jewelry within 45 days of ordering—and it’s free if you choose store credit.
Step-by-Step Instructions:
- Go to the Return Portal
Head to simpleanddainty.happyreturns.com - Enter Your Order Details
- Enter your order number
- Enter the email address used at checkout.
- The screenshot of the returns portal is shared below
- Select the Items to Return
Choose the piece(s) you’re returning from your order. - Choose Your Return Option
- Store Credit – return is 100% free, and you get a prepaid label
- Refund to Original Payment – you’ll get a prepaid label, but $6 will be deducted from your refund
- Use Your Own Shipping – you can skip the label and ship it yourself to avoid the $6 fee
- Print Your Label (if applicable)
- If using their prepaid label, print and attach it to your return package
- If using your own method, you’ll get instructions on where to ship
- Mail It Back Within 30 Days of Starting the Return
Your package must be postmarked within 30 days of initiating the return.
Tip: You’ll get a confirmation email once your return is processed (can take 1–2 weeks).
For International Orders
If you’re outside the U.S., you can still return your jewelry—but you’ll need to arrange and pay for the shipping yourself.
Step-by-Step Instructions:
- Visit the Return Portal
Go to simpleanddainty.happyreturns.com - Enter Your Order Info
Input your order number and email address used during purchase - Choose the Items You’re Returning
Select which item(s) you’d like to return - Pick Your Return Type
- Store Credit
- Refund to Original Payment Method
- Get Return Instructions
You’ll be given instructions on where and how to ship your return.
Note: You must pay for the return shipping—Simple and Dainty doesn’t provide prepaid labels for international returns. - Ship It Within 30 Days of Return Start
Be sure to mail it out within 30 days after starting your return through the portal.
Pro tip: Use a trackable shipping method for peace of mind.
Exchange Policy (US Orders Only)
Want to swap for another size or color of the same item? Good news—it’s free!
- Use the exchange option to get a new size or color (same product).
- If you want a different item, choose store credit and place a new order.
Note: International customers can still exchange, but they’ll need to cover shipping.
How to Make an Exchange
If you’re in the U.S., you can exchange your jewelry for the same item in a different size or color for free. Just head to the Simple and Dainty Return & Exchange Portal, enter your order details, and follow the steps.
- Free for U.S. customers (when exchanging the same item)
- If you want a different item, choose store credit instead and place a new order
- Exchange requests must be shipped within 30 days of starting the process
International customers can also exchange items, but they’ll need to cover the return shipping and follow the same steps through the portal.
Tip: Exchanges and returns share the same portal and basic process—just select the exchange option when prompted!
Warranty & Repair: How They’ve Got Your Back
Simple and Dainty offers a 6-month warranty for manufacturer defects. That means if your jewelry breaks due to a defect—not from force or an accident—they’ll repair it for free.
Covered issues include:
- A spring clasp that breaks on its own
- The chain disconnects from the clasp
- The chain breaks in the middle without being pulled
How to Start a Warranty Request:
- Email support@simpleanddainty.com with the subject:
Warranty Request – Order #xxxx - Attach:
- Clear photos of the defect
- Clear photo of the full necklace
- Include your name, order number, and explain what happened
They’ll review it and let you know if it qualifies.
Repairs (Outside Warranty)
If your jewelry broke from an accident or doesn’t qualify for warranty, you can still ask for a repair for a small fee.
To start a repair:
- Email support@simpleanddainty.com with the subject:
Repair Request – Order #xxxx - Attach photos of the defect and full necklace
- Include your name, order number, and what happened
- They’ll reply with the cost and next steps
Can I Cancel My Order?
Yes—but only within one hour of placing it.
After that, your jewelry might already be in production, and they won’t be able to cancel it.
How to Contact Them for Help
Need assistance? They’re super responsive.
Here’s how to reach them:
- Email: support@simpleanddainty.com
- Contact Form: simpleanddainty.com/pages/contact
Common Questions
Here are some common questions about Simple and Dainty return policy to help you further:
Final Thoughts
Simple and Dainty has one of the more thoughtful, planet-friendly return policies out there. Whether you’re in the U.S. or shopping internationally, they make the return process pretty straightforward—as long as your item qualifies.
Have questions? Don’t hesitate to reach out to them. And remember, if you’re ever unsure about sizing or style, use their sizing guide or email before buying. It could save you time and return hassle!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Simple and Dainty website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Simple and Dainty Customer Service directly is the best resource.
