Pandora Return Policy (USA): A Simple Guide for Shoppers

Pandora is a beloved jewelry brand known for its customizable charm bracelets and elegant designs. Whether you’re buying a special gift or treating yourself, it’s important to know exactly how the return process works in case something doesn’t quite fit—literally or figuratively.

Here’s a complete, easy-to-follow guide to the Pandora return policy in the U.S., so you’ll never be left guessing.

Pandora Return Policy Overview

What You Can Return (And What You Can’t)

Pandora allows you to return most jewelry as long as it’s:

• Unused
• In its original condition
• Returned within 30 days of purchase
• Accompanied by your original receipt or electronic proof of purchase

But there are a few exceptions you need to know:

Items You Can’t Return

• Engraved Items – even if you change your mind later.
• Last Chance Items – these are marked as final sale.
• Gift Cards and E-Gift Cards – non-refundable.

Pro Tip: If something is labeled “Final Sale,” think twice before you buy unless you’re absolutely sure.

How To Return Items to Pandora

You’ve got two easy options: in-store or by mail.

In-Store Returns

Here’s how to return your Pandora item at a store:

1. Find a nearby Pandora store – Use stores.pandora.net.
2. Bring the merchandise along with your original packing slip or email invoice.
3. Refunds will be issued to the original payment method.
   • If you paid with PayPal, you’ll get a Pandora gift card instead of a refund to PayPal.

Mail Returns (Free & Easy!)

Returning by mail is also a breeze—and it’s free!

1. Fill out the Return Form in your package.
   • Include quantity, item number, and reason for return.
2. Pack your items securely, along with the Return Form.
3. Attach the prepaid UPS label to your package.
4. Drop it off at any UPS location.

Lost your label or return form? No problem. You can reprint it by entering your tracking number here and select “Return this package” or contact Pandora Customer Care for help.

Refund Timelines & Processing

Let’s talk about how long it takes to get your money back.

Mail Returns

• Once your package arrives and is validated, Pandora will email you a confirmation.
• Refunds are typically processed within 5 business days, but it can take up to 7 days.
• During busy seasons (like Black Friday or Valentine’s Day), allow 5–10 extra days.
• Your bank might take another 3–5 business days to post the refund.

In-Store Returns

• Refunds to your original payment method are processed within 5 business days.
• For Afterpay, the refund will be handled through your Afterpay account.

Exchanges

If you want to exchange an item, you can do this within 30 days of purchase. Here’s how:

• You can exchange in-store for another item of equal or greater value.
• If exchanging by mail, just return the original item and buy the new one separately.

Gift Returns: How Do They Work?

Got a Pandora gift that isn’t quite your style? You’re not stuck with it.

• In-store returns are allowed with a gift receipt.
• Refunds for mailed-in gift returns go back to the original purchaser’s payment method.

Pro Tip: If you’re the gift recipient, head to a Pandora store rather than mailing it in.

What If Something’s Wrong With Your Order?

Damaged or Defective Items

If your jewelry is damaged during shipping or arrives defective:

• Contact Customer Care or
• Visit your nearest Pandora store (bring your invoice or packing slip).

Wrong Item or Missing Pieces?

If something’s missing or incorrect:

• Reach out to Customer Care immediately so they can make it right.

Klarna and Afterpay Returns

Bought your jewelry using Klarna or Afterpay? Here’s how returns work:

Klarna

• In-store Klarna returns are allowed at participating stores. Call ahead to confirm.
• Mail returns will refund what you’ve paid and cancel future payments.

Afterpay

• In-store Afterpay returns are also allowed at participating stores.
• Refunds go directly through Afterpay within 5–7 business days.

Pro Tip: Always bring your purchase receipt (email or printed) when returning Klarna or Afterpay items in-store.

Can I Cancel My Pandora Order?

Unfortunately, no. Once you receive your order confirmation, it’s already being processed and cannot be canceled. If you change your mind, you’ll need to return the item once it arrives.

How to Contact Pandora for Help

Pandora has several ways to assist you if you need help with a return or any issue:

Call

• Online Orders: 1-833-606-8811
  Mon–Fri: 8 AM – 10:30 PM EST
  Sat: 9 AM – 7:30 PM | Sun: 9:30 AM – 6 PM
• Store-related Queries: 1-855-922-2600
  Mon–Fri: 8:30 AM – 6 PM EST (Excluding holidays)

Live Chat

Visit the Pandora Help Page and start a live chat.

Email

For store issues: usconsumer@pandora.net

For online orders: estore-us@pandora.net

Common Questions

Pro Tips for Hassle-Free Pandora Returns

Here are a few smart moves from an experienced shopper

1. Always keep your receipt or invoice — even digital ones!
2. Avoid buying engraved items unless you’re 100% sure — they can’t be returned.
3. Time your returns early during holiday rushes to avoid long delays.
4. Call the store ahead of time if you’re returning Klarna or Afterpay purchases in-person.
5. Reuse the original packaging when mailing items back — makes life easier.

Wrapping Up

Pandora keeps their return policy pretty straightforward: you’ve got 30 days, the process is free and easy, and most items are eligible—just don’t lose your receipt. Keep an eye out for final sale labels and you’ll avoid any surprises.

Got a Pandora return coming up? Now you know exactly what to do.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Pandora website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Pandora Customer Service directly is the best resource.