JD Return Policy: Simplified

JD Sports is a popular destination for sneakers, sportswear, and casual fashion. If you’ve ordered from JD and something didn’t fit or feel right, don’t worry—returning items is pretty straightforward if you follow their rules.

This guide will walk you through everything you need to know about the JD return policy, so you can shop with confidence and avoid any surprises.

JD Return Policy Overview

Here’s a simple breakdown of JD’s return policy:

How Long Do You Have to Return Items?

JD gives you up to 45 days from your original purchase date to return an item. This applies to both in-store and online purchases. But the item must still be in perfect condition—meaning:

• No signs of wear or use
• Unwashed
• Still has original tags
• In its original packaging (like shoeboxes or plastic wraps)

If the item isn’t in its original condition, JD might refuse the return. So if you’re trying on shoes, I’d recommend walking on carpet until you’re sure you’re keeping them!

How to Return Online Orders

If you bought something from JD’s website and need to return it, you have two options:

Option 1: Return In-Store

Just bring your order to any JD Sports retail store in the U.S. along with:

• The original packing slip
• The item in unused condition with tags and packaging

They’ll process the return or help you with an exchange if you’d like to swap for another size or item.

Option 2: Return by Mail (Free!)

Here’s how to return your JD online order by mail:

1. Go to the Returns Portal: Visit https://returns.jd-sports.com
2. Enter your order number and email address to start the return process as shown in the below screenshot

3. Select the item(s) you want to return and explain why.
4. Print your free return shipping label.
5. Pack up the item securely and stick the label on the package.
6. Drop it off at the designated shipping carrier listed on the label.

Important: JD does not accept mail-in returns for items bought in-store.

Returning In-Store Purchases

If you bought something at a JD Sports store, you can return it at any JD Sports or Finish Line store in the U.S. or U.S. Territories. Here’s what to do:

• Bring the Item and Receipt: Take the item you want to return and your sales receipt to any JD sports store
• Exchange or Refund: You can exchange the item or get a refund.
• Personal Information: Be ready to give some personal information like your name, phone number, and email to help process the return.

Exchanges

If you want to exchange an item, JD makes it simple—but only in-store. You can’t exchange items through the mail.

Here’s what to do:

• Take the item, your receipt or packing slip, and head to a JD store.
• Let the associate know you’d like an exchange.
• As long as the item is in returnable condition and available in the size or color you want, you’re good to go.

No exchanges by mail—only refunds are allowed if you ship it back.

Refunds

If your return is accepted, JD will issue your refund to the original payment method. Here’s what to expect:

• In-store returns: Refunds are usually processed right away, but depending on your bank, it may take a few days to appear in your account.
• Mail-in returns: It may take a few days for JD to receive and process your return. Once approved, your refund will be sent to your original payment method.

If you used a gift card, you’ll get a new gift card as your refund.

Items You Can’t Return

There’s only one major return restriction mentioned in JD’s policy: Gift cards are final sale and non-refundable.

So if you bought or received a JD gift card, make sure you’re ready to use it—because it can’t be returned or exchanged for cash.

How to Contact JD for Help

If you have any questions or need help with your return, JD Sports Customer Care is here for you! You can contact them in several ways:

• Live Call:
  • Phone: 1-855-423-1624
  • Hours: Monday – Saturday, 8am – 9pm EST
• Self-Service Call and Chat Available: 24/7
• Email: Available: 24/7

Feel free to reach out to JD Sports Customerhe fastest way to get real-time answers, especially if your return is delayed or you need help finding your order number.

Common Questions

Wrapping Up

If you follow JD’s return rules—45 days, clean condition, original packaging—you’re unlikely to run into issues. Whether you’re shipping it back or stopping by the store, the process is designed to be as painless as possible.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on JD Sports website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Jd’s Customer Service directly is the best resource.